Senior Customer Support Specialist (Fashion E-Commerce | Shopify | UK Market)

Join our team as a Senior Customer Support Specialist (Fashion E-Commerce | Shopify | UK Market) in a fully Remote role! At Monvaline, a distinguished UK-based Old Money Fashion brand, we are dedicated to providing exceptional service to our customers across the United Kingdom. If you have a proven track record in Shopify customer support and a passion for fashion, we want you to grow with us!

Responsibilities

• Respond to customer emails with professionalism and efficiency.
• Handle returns, refunds, and exchange requests while maintaining customer satisfaction.
• Communicate effectively with suppliers and fulfillment partners to resolve issues.

Requirements

• Previous experience with Shopify and working in fashion or apparel e-commerce.
• Excellent written English skills and strong attention to detail.
• Ability to work independently with a reliable internet connection.

Details

• Work Mode: Remote
• Salary: $5-$9/hr
• Job Type: Full-time

We are seeking an individual who genuinely cares about customers and takes ownership of their problems. This is a long-term opportunity, offering growth potential within our company, including the possibility of becoming a Customer Support Manager in the future.

To apply, please ensure you answer the following questions:

How many years of Shopify customer support experience do you have?

Have you worked for a fashion or apparel brand before? Please provide examples.

Describe a difficult customer situation you successfully resolved.

What Shopify apps and customer support tools have you used?

Why are you interested in working with Monvaline?

To demonstrate your attention to detail, start your application with the phrase:

"Monvaline Customer Expert"

Applications without this phrase will not be considered.

We offer a stable workload, a professional work environment, and performance bonuses. If you are ready to make a positive impact in the fashion e-commerce industry, we encourage you to apply! Please include a 2-minute Loom video introducing yourself and detailing your previous Shopify customer support experience.