Joann L.

Joann L. is a seasoned Customer Service Specialist and Documentation Specialist with extensive experience in the healthcare sector. At Offsite Team, LLC and Howard's Medical Supply, she adeptly managed insurance verification processes ensuring eligibility and benefits for various medical equipment, like wheelchairs and walkers. Her role involved verifying insurance specifics, gathering necessary documentation for billing, and handling claims and appeals processes, reflecting her strong background in managing patient documentation and insurance processes. Additionally, her expertise extends to processing claims using CMS - 1500 forms and providing critical pre-service authorizations and claims status. Previously, she handled similar responsibilities at Hinduja Global Services and Expert Global Solutions, where she engaged directly with providers across Medicare Advantage and Supplemental Plans. A graduate of the Polytechnic University of the Philippines, Joann holds a Bachelor of Broadcast Communication, equipping her with skills in media and communication essential for effective client interactions and documentation management.