Payment & Billing Policy
Online.Jobs offers free and paid tools for Employers. Paid products may include subscriptions, candidate contact unlocks, and sponsored job add-ons.
Online.Jobs does not process, hold, or manage salaries, wages, contractor payments, or other compensation between Employers and Jobseekers. Payments and agreements between users take place outside the Service.
Payments made to Online.Jobs are for access to platform features and recruitment tools. They do not guarantee hires, applications, candidate responses, job placements, or other business results.
1. Scope
This Payment & Billing Policy ("Payment Policy") explains how Online Jobs Media LLC ("Online.Jobs," "Company," "we," "us," or "our") handles prices, subscriptions, automatic renewals, cancellations, one-time purchases, payment failures, and refunds.
This Payment Policy forms part of the Online.Jobs Terms of Service. By purchasing a subscription or other paid product, you agree to this Payment Policy and the Terms of Service.
Company information: Online Jobs Media LLC 30 N Gould St, Ste R Sheridan, WY 82801 United States Email: [email protected]
2. Paid Products
Online.Jobs may offer the following paid products to Employers:
- recurring monthly or annual subscription plans;
- one-time candidate contact unlock top-ups;
- one-time sponsored job add-ons; and
- other paid recruitment tools clearly identified at checkout.
The exact price, currency, billing interval, features, limits, quantity, duration, and other material conditions are displayed before purchase. Certain feature limits may reset monthly even when the Employer selects an annual subscription; the plan description and checkout page control.
Paid products provide access to platform functionality. They do not guarantee a particular number or quality of applications, candidate responses, interviews, hires, or other results.
3. Payment Processing
Payments are currently processed by Stripe. Stripe collects and processes payment-card and billing information under its own terms and privacy policy. Online.Jobs does not store full payment-card numbers or card security codes on its servers.
Online.Jobs may retain billing and transaction records including:
- the purchased plan or product;
- transaction and checkout identifiers;
- Stripe customer, subscription, payment, and invoice identifiers;
- payment amount and currency;
- payment, refund, dispute, and subscription status;
- purchase, renewal, cancellation, and refund dates; and
- related transaction metadata.
These records may be retained for account administration, accounting, tax, fraud prevention, dispute handling, legal compliance, and enforcement of our agreements. If another payment processor is introduced, this Policy will be updated before or when it becomes available.
4. Prices, Currency, and Taxes
All prices and applicable billing periods are displayed before checkout. Charges are processed in USD unless another currency is expressly shown at checkout. Depending on the customer's location and applicable configuration, taxes such as sales tax or VAT may be calculated and collected at checkout.
Your bank, card issuer, or payment provider may apply currency-conversion, cross-border, or other fees. Those third-party fees are not charged or controlled by Online.Jobs. If the price displayed by Online.Jobs differs from the final amount displayed by Stripe, review the Stripe checkout page before confirming payment and do not complete the purchase if the amount is unexpected.
5. Subscription Billing and Automatic Renewal
Paid subscriptions may be offered on monthly or annual billing cycles. Subscription fees are billed in advance for the selected billing period. Unless expressly stated otherwise at checkout, a paid subscription automatically renews for the same billing period until canceled.
By confirming a subscription purchase, you authorize Online.Jobs and Stripe to charge the payment method provided at checkout for the initial subscription period and each subsequent renewal at the then-applicable price, including applicable taxes. The subscription price, billing interval, and renewal terms are displayed before payment.
If we change a subscription price, the new price applies prospectively. Where reasonably practicable or required by law, we will provide notice before it applies to a renewal. You may cancel before the renewal date if you do not agree to a future price change.
6. Plan Changes
A subscription upgrade may require new checkout and payment; its timing and price are displayed before confirmation. A downgrade to a lower-priced or free plan normally takes effect at the end of the current paid billing period.
Until a downgrade takes effect:
- the existing paid plan remains active;
- the customer retains its features and limits; and
- no prorated refund or credit is issued for the remaining period.
Any different treatment displayed and accepted during checkout controls for that plan change.
7. Cancellation
You may cancel automatic renewal through Online.Jobs account settings. Cancellation stops future renewals, does not normally end access immediately, allows access until the end of the paid billing period, and does not create a prorated refund or credit for unused time.
A subscription scheduled for cancellation may be resumed before the period ends if that option remains available. Deleting, abandoning, or ceasing to use an account does not replace the cancellation process. If you cannot access settings, contact [email protected].
8. Failed Payments and Past-Due Accounts
If a subscription payment fails, Stripe may retry it under the configured billing process. Online.Jobs may mark the subscription past due and may provide a limited grace period; where applicable, its end date may be shown in the Employer dashboard.
If payment is not completed before the grace period ends, Online.Jobs may restrict paid features, downgrade the account to a free plan, suspend access to paid tools, or cancel or expire the subscription. The customer remains responsible for valid charges incurred before cancellation or expiration.
9. One-Time Purchases
One-time purchases do not automatically renew.
9.1 Candidate Contact Unlock Top-Ups
Candidate contact unlock top-ups provide a specified number of additional candidate unlocks. One unlock may be used to open the applicable candidate's full profile and start a conversation for a job, subject to Service rules and availability. Unused purchased unlocks do not currently expire while the account remains active and in good standing.
If a candidate does not respond within the response window displayed by the Service, the unlock may be returned to the Employer's platform balance and the profile and conversation may become locked again. This platform-credit restoration is not a monetary refund. Unlocks have no cash value, cannot be transferred between accounts, and cannot be withdrawn as money.
9.2 Sponsored Job Add-Ons
A sponsored job add-on provides enhanced visibility for an eligible job for the duration displayed before purchase. It may require an active eligible Employer account, an eligible paid subscription, an active approved job post, and available sponsored-job capacity. The duration normally begins when the credit is applied. A sponsored job add-on does not guarantee ranking, impressions, applications, interviews, or hires.
9.3 Refundability of One-Time Purchases
One-time add-ons are not covered by the 30-day subscription guarantee. They are non-refundable after credits or benefits have been delivered, activated, or used, except where required by law or where Online.Jobs determines that functionality was not provided because of its technical error.
10. 30-Day Money-Back Guarantee
Online.Jobs offers a 30-day money-back guarantee for an eligible Employer's first paid subscription purchase. To request a refund, email [email protected] within 30 calendar days after the initial subscription purchase and provide sufficient information to identify the account and transaction.
The guarantee applies once per Employer, customer, business, and related group of accounts. It does not apply to renewals, subsequent subscriptions, one-time candidate contact unlocks, sponsored job add-ons, accounts suspended or terminated for fraud, spam, abuse, payment disputes, or Terms violations, fraudulent or manipulative requests, or charges already disputed or charged back. Mandatory legal refund and cancellation rights are not limited by this Policy.
11. Refund Processing
Approved refunds are normally returned through Stripe to the original payment method. Timing depends on Stripe, the payment method, card network, and bank or issuer. When a subscription payment is fully refunded, Online.Jobs may immediately end the refunded paid access and downgrade the account. When a one-time purchase is refunded, unused credits or benefits may be canceled or removed. For partial refunds, we may proportionally adjust the subscription period, credits, benefits, or balance.
If you believe you were charged more than once or an incorrect amount, contact [email protected] promptly.
12. Chargebacks and Payment Disputes
If you do not recognize or believe a charge is incorrect, you may contact [email protected] before initiating a payment dispute so that we can investigate. Nothing in this Policy removes rights provided by law or your card issuer.
Online.Jobs may restrict paid features, suspend an account, preserve relevant records, or cancel benefits associated with a disputed payment while it is investigated. Fraudulent chargebacks or knowingly false payment disputes may violate the Terms of Service.
13. Invoices and Payment History
Stripe may issue a receipt or invoice for a successful payment. Available billing transactions and subscription information may also be displayed in the Employer dashboard. You are responsible for accurate billing and tax information and for retaining records. Contact [email protected] for assistance locating an Online.Jobs transaction.
14. Account Suspension or Closure
Cancellation of a subscription does not automatically delete the associated Online.Jobs account, and account closure does not eliminate outstanding valid payment obligations.
If an account is suspended or terminated for a Terms of Service violation:
- unused subscription time is not refundable;
- unused one-time purchases may be canceled;
- future renewals should be stopped; and
- any refund required by law will still be provided.
15. Changes to This Payment Policy
We may update this Policy to reflect changes to products, prices, payment processors, billing practices, or legal requirements. The updated Policy will display a new "Last Updated" date. Material changes affecting an existing recurring subscription will be communicated through the Service or email where reasonably practicable or required by law. Changes apply prospectively from their effective date.
16. Governing Terms
This Payment Policy is governed by the governing-law and dispute provisions of the Online.Jobs Terms of Service. Nothing in this Policy limits payment, refund, cancellation, or consumer rights that cannot lawfully be waived.
17. Contact Information
For billing, invoice, payment, subscription, or refund questions:
Online Jobs Media LLC 30 N Gould St, Ste R Sheridan, WY 82801 United States Email: [email protected] Website: https://online.jobs