Lea R.
Senior Learning and Development Specialist
Open to offersNew to PlatformAbout
Lea C. is a seasoned professional with over eight years of experience specializing in project coordination, client and stakeholder relationship management, and data entry/database management. She has effectively facilitated nationwide programs, quality-checked documentation, and provided administrative support to enhance team productivity in fast-paced settings. At Pioneer Insurance & Surety Corp, she was instrumental in overseeing training interventions for the Operations and Sales Division, ensuring that initiatives aligned with organizational goals. She collaborated closely with vendors and department heads to develop bespoke training modules such as those focusing on presentation effectiveness and image etiquette. Previously at Maxicare Healthcare Corp, Maria excelled in facilitating training programs, conducting learning needs analyses, and supporting compliance processes by reviewing documentation. Her role as a Recruitment Specialist at Mirof Resources involved creating recruitment plans and overseeing administrative tasks with acute attention to detail. Maria holds a BS in Psychology from Emilio Aguinaldo College.
Experience
HR Learning & Development and Talent Acquisition
Pioneer Insurance & Surety Corp · 2025 — 2026Facilitated various training programs for new and existing employees in the Operations and Sales Division, overseeing the entire program lifecycle from planning to evaluation. Collaborated with vendors and department heads to assess training needs and tailored initiatives accordingly. Developed and delivered specialized training modules, including Presentation Effectiveness and Image Etiquette, while ensuring quality of all materials prepared. Managed planning activities, timelines, and resources for current and new programs, and led cross-functional teams in executing leadership development initiatives.Learning and Development Partner
Maxicare Healthcare Corp · 2018 — 2025Coordinated nationwide training programs for Sales and Operations teams, which included onboarding and refresher courses to boost client and distribution channel productivity. Delivered product and sales training for agents and brokers across the country, assisting distribution channels in improving their sales effectiveness. Conducted Learning Needs Analysis with the ADDIE framework and prepared training materials, ensuring accuracy and relevance. Monitored training effectiveness through data integrity measures, such as evaluations, and compiled dashboards and annual program calendars for leadership review. Supported accreditation by reviewing documentation for completeness and accuracy, and updated training materials as needed.Recruitment and Training
Maxicare Healthcare Corp · 2018 — 2022Managed full-cycle recruitment processes for agents, which involved sourcing, screening candidates, and coordinating activities to fulfill business needs. Reviewed and quality-checked training manuals and materials to ensure effective product delivery. Handled administrative tasks for accreditation that included compliance checks and document review to maintain high data accuracy.Recruitment Specialist
Mirof Resources · 2016 — 2018Led the development of recruitment plans by establishing networks, screening resumes, and interviewing potential candidates. Prepared employment contracts and appointment papers while maintaining and updating candidate databases with careful attention to detail. Ensured effective product training for agents, brokers, and partners to enhance their sales skills, and provided support during the accreditation process to guarantee compliance with policies. Engaged in client-facing activities, organized job fairs, and facilitated seamless administrative functions.Customer Care Representative
Teletech Customer Care Management Phils., Inc. · 2015 — 2016Handled inquiries by clarifying information and providing it to authorized individuals. Resolved customer issues by leveraging available tools, implementing effective solutions, and escalating unresolved matters as necessary. Reviewed customer eligibility for phone number transfers and assisted in modifying transfer errors, ensuring accurate account information retrieval from old network carriers. Coordinated with representatives for support and assisted customers in activating their phone numbers.
Skills & Expertise
Education
- Bachelor of Science in PsychologyEmilio Aguinaldo College · 2011 — 2015