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ROWENA U. — Senior Operations Manager from Philippines

ROWENA U.

Senior Operations Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Necita L. is a dedicated and results-driven customer service professional with a robust background in team management, customer relations, and resort operations. Currently serving as an Operations Manager at Fine Future Inc., she ensures the smooth execution of business processes through effective communication and organizational prowess. Necita previously held the position of Member Services Manager at Caliraya Vacation Club International, where she expertly managed member relations, handled client inquiries, and maintained efficient daily operations. She is known for her ability to support cross-cultural business operations and boost productivity by implementing improvements in workflows and policies. With a Bachelor of Science in Tourism from La Consolacion College, Manila, her expertise extends into handling administrative tasks and fostering positive client relationships. She excels in project management, public relations, and digital marketing, meeting the demands of a dynamic business environment with precision and accountability.

Experience

  • Operations Manager

    FINE FUTURE INC. · 2026 — Present
    Oversee the daily operations ensuring efficiency and effective business processes.
  • Member Services Manager - Membership

    Caliraya Vacation Club International · 2015 — 2025
    Managed operational activities of a European-owned company, enhancing client communications and scheduling. Implemented policies and workflow improvements for productivity, and coordinated with international partners for cross-cultural operations. Monitored administrative tasks for accuracy, supported business development initiatives, and ensured a high standard of service for club members through effective communication and problem resolution.

Skills & Expertise

Education

  • Bachelor of Science Major in Tourism
    La Consolacion College, Mendiola Manila · 1996 — 2000