whilmedene R.
Senior Compliance Manager Employee Benefits
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English
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About
Whilmedene R. has established herself as a proficient professional in the Employee Benefits sector with over ten years of experience. She serves as a Team Leader at Old Mutual SA, ensuring compliance with Section 13A regulations and overseeing the handling of cases related to employer contributions. Her role involves managing legal correspondence and maintaining compliance records, contributing to regulatory inspections. Her previous experience as a Team Leader at Fairsure Administrators and Supervisor at Akani Retirement Fund Administrators further honed her skills in compliance reporting, benefit reconciliation, and case management. At Sanlam Corporate, she efficiently managed fund administration tasks, involving contribution processing, payment approvals, and client communication. She excels in implementing controls to enhance workflow efficiency and provides training and mentorship to her team. Whilmedene's educational background includes a Higher Certificate in Financial Planning from Milpark Education and ongoing RE5 certification.
Experience
TL/Line Manager (Section 13A Compliance)
Old Mutual SA · 2025 — PresentIdentify and review all late or non-compliant employer contribution cases promptly. Supervise the lodgement of cases with SAPS when Section 13A non-compliance is an offence. Oversee preparation and submission of complaints to the Pension Funds Adjudicator (PFA). Manage reporting of Section 13A contraventions and maintain related correspondence. Keep a record of all cases escalated to authorities, ensuring compliance with legal and regulatory timelines during the Liquidation process. Implement controls for risk mitigation and workflow management, effectively managing the team's workload to meet SLA. Assign cases and oversee the drafting of communication for employers. Represent the team during regulatory inspections related to Section 13A enforcement. Conduct quality assurance on case files prior to submission to authorities and implement trackers for improved case turnaround times.Team leader Benefits
Fairsure Administrators · 2024 — 2025Check contribution reconciliations for Umbrella funds, ensuring compliance and efficiency. Apply Section 13A protocols and report to FSCA. Process Section 14 transfers and individual member transfers. Update benefits structures following annual reviews and facilitate timely payments of risk benefits and contribution investments. Prepare benefit statements and address member and client queries. Implement risk mitigation controls and effectively manage the team’s workload. Adjust workload distribution based on changing circumstances and ensure clear communication of roles, responsibilities, and deadlines among team members.Supervisor Benefits
Akani Retirement Fund Administrators · 2023 — 2024Verify bank accounts for daily income and check contribution reconciliations for compliance. Update interest rates for fund credit accumulation and approve Section 13A compliance communications. Check EFT payments for withdrawals, retirements, deaths, and divorces. Prepare data and EFT for risk premiums for Fund members and pensioners while addressing benefits-related queries from members. Ensure workload distribution among administrators is equitable and provide necessary support for training and development.Senior Fund Administrator
Sanlam Corporate · 2015 — 2023Process and check reconciliations of monthly fund contributions. Manage withdrawal, retirement, and death claims processing. Load unit prices and bonus rates and process monthly and annual switches. Prepare administrative reports for Trustee meetings specifically for the Mozambique front office. Monitor client correspondence, ensuring requests are updated timely. Provide ongoing coaching and training to Administrators and assist them in planning deliverables. Approve claims to meet SLA and ensure allocation of all income deposits. Review PAYE payments to SARS and manage investment instructions to investment managers, investigating unallocated deposits.Fund Administrator
Ackermans Head Office · 2013 — 2015Administer the Retirement Fund alongside various Fund Administrators. Offer counseling to members regarding benefits such as death, disability, and retirement. Assist employees with fund quotes, study loan requests, and claims queries. Prepare and submit withdrawal and retirement applications while providing Nil Contribution Reports and addressing fund-related queries. Manage submissions of WCA claims and assist with related queries, as well as prepare and submit death claims and disability applications.Fund Administrator
National Bargaining Council (NBCRFLI) · 2010 — 2013Update contributions-based billing information and manage receipting and invoicing. Run error logs to check for reconciliation errors, invoice clients for discrepancies, and refund where necessary. Calculate applicable employee payments such as sick, holiday, and leave pay. Engage with clients to resolve billing mismatches, inform them of interest on late payments, and apply Section 13 protocols as needed. Assist clients with all inquiries regarding their accounts.
Skills & Expertise
Education
- Higher Certificate in Financial PlanningMilpark Education · 2019 — Present
- National Certificate in Business Studies AdministrationNorthlink College · 2006 — Present