Service Coordinator
Yes Man General Contracting & Handyman Services Inc. — Calgary, AB
Yes Man General Contracting & Handyman Services is a Calgary-based company providing commercial and residential maintenance, repairs, renovations, and emergency services.
We are looking for a highly organized, professional Service Coordinator to manage the day-to-day coordination of our service department.
This is a hands-on position responsible for keeping service requests, work orders, technicians, and clients organized and moving forward.
Responsibilities
- Receive and coordinate incoming service requests and work orders
- Prioritize requests and assign work to technicians
- Schedule technicians and coordinate appointments
- Communicate with customers, tenants, property managers, contractors, and suppliers
- Respond to emails and phone calls promptly and professionally
- Follow up on outstanding work orders and ensure jobs are progressing
- Collect job information, photos, and completion details from technicians
- Maintain accurate work orders, records, and documentation
- Coordinate urgent and emergency service requests
- Identify outstanding items and take the initiative to follow them through to completion
Service Standards
- Emails acknowledged within 24 hours
- Work orders assigned within 24 hours
- Customers/tenants contacted within 24 hours
- Emergency requests addressed immediately
Qualifications
- Previous experience in service coordination, dispatch, construction, property maintenance, facilities, or a similar environment
- Strong written and spoken English
- Excellent professional communication and telephone etiquette
- Strong organizational and time-management skills
- Excellent attention to detail
- Able to manage multiple priorities and deadlines
- Confident communicating with customers, contractors, technicians, and property managers
- Strong computer skills and ability to learn new software
- Professional, dependable, and accountable
- Able to work independently and take initiative
- Diploma or degree in business administration, office administration, construction management, property management, or a related field is an asset
- Construction or trades experience is an asset
What We're Looking For
We need someone who can take ownership of the service department and keep things moving.
You should be comfortable making decisions, following up without being reminded, handling competing priorities, and communicating professionally with clients and our field team.
If you are organized, proactive, detail-oriented, and take pride in providing excellent service, we want to hear from you.
Job Type: Full-time
Location: Calgary, AB (remote)
Schedule: Monday–Friday