We're looking for a proactive Virtual Assistant who can take ownership of the app's day-to-day operations and help grow it into a leading travel platform.
This is more than a traditional VA role. We're looking for someone who enjoys solving problems, improving products, and helping build a startup.
Your Responsibilities
App Management
- Test the mobile app regularly on Android and iOS.
- Identify bugs, usability issues, and opportunities for improvement.
- Document issues clearly with screenshots and videos.
- Work closely with our developer to resolve bugs and implement new features.
- Ensure all app features are functioning correctly before and after updates.
- Review user feedback and recommend improvements.
Customer Support
- Respond to customer enquiries via email, chat, and social media.
- Assist users with account, subscription, and booking issues.
- Manage app reviews and respond professionally to customer feedback.
- Maintain and update the Help Centre and FAQs.
Marketing & Growth
- Plan and manage social media content across Facebook, Instagram, TikTok, LinkedIn, and X.
- Create engaging travel content using AI tools.
- Run and optimise Meta (Facebook & Instagram) advertising campaigns.
- Assist with Google Ads campaigns.
- Improve App Store Optimisation (ASO) for both Apple App Store and Google Play.
- Monitor app downloads, engagement, and marketing performance.
- Research competitors and identify new growth opportunities.
Administration
- Coordinate with developers, designers, and third-party service providers.
- Maintain project tasks using Trello, ClickUp, or similar tools.
- Prepare weekly reports covering app performance, user feedback, and marketing results.
Required Skills
We are looking for someone who has experience with:
- Mobile apps (preferred)
- Travel or tourism industry (highly desirable)
- Social media marketing
- Meta Ads Manager
- Google Ads (preferred)
- Customer service
- AI tools (ChatGPT, Canva AI, Gemini, Claude, etc.)
- Strong written and spoken English
- Excellent organisational skills
- Ability to work independently and take initiative