We are looking for a Virtual Assistant to join our team at Rodlymo Luxury Transportation. This is a Remote position where you will play a crucial role in managing reservations and ensuring exceptional customer service for our premium black car service.
What You'll Do
- Manage reservations through LimoAnywhere, creating, modifying, and confirming bookings.
- Dispatch and coordinate chauffeurs while monitoring airport arrivals and departures.
- Handle incoming phone calls, emails, and text messages, providing timely responses to customer inquiries.
- Follow up with leads and send quotes, invoices, and payment requests.
- Maintain accurate customer records and resolve any customer issues professionally.
- Support daily transportation operations, communicating effectively with corporate clients, executive assistants, hotels, and event planners.
What You Bring
- Fluent English (spoken and written) with strong customer service skills.
- Previous experience using LimoAnywhere and a background in luxury transportation or dispatch.
- Reliable high-speed internet connection and a quiet professional work environment.
- Ability to work during Miami/Eastern Time Zone hours.
Nice to Have
- Experience in limousine or chauffeur transportation with knowledge of the Miami, Fort Lauderdale, and Palm Beach markets.
- Familiarity with CRM systems and basic social media or marketing experience.
- Proficiency in Google Workspace and Microsoft Office.
Role Details
- Work Mode: Remote
- Salary: Not specified
- Job Type: Full-time