Aaron B.

Aaron Bryan D. is a Senior Supervisor - Quality at Concentrix Philippines with over 18 years of experience in the customer service industry. His career includes significant supervisory and management responsibilities, such as setting goals based on client and company guidelines, managing internal controls, recruiting and training employees, and implementing productivity standards. Aaron Bryan D. has overseen quality assurance and control systems, enforced operational procedures, and organized workflow to optimize team performance. He is skilled in providing quality service by enforcing standards and handling process updates through active participation in client meetings. His proficiency in Microsoft Excel, Google Sheets, and process analysis supports real-time team assistance and the resolution of urgent client requests. Recognized with awards such as Supervisor of the Year and Quality Analyst of the Year, he brings a record of excellence within customer service operations in the Philippines.