Abah E.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Ezekiella A. is an experienced Customer Support Specialist with over four years of delivering high-volume support across telecommunications, real estate, and government administration sectors. Currently supporting customers at Globacom, she manages over 90 inbound and outbound interactions daily, utilizing CRM management and maintaining KPIs such as CSAT and SLA compliance. At Henez Homes, Ezekiella increased lead conversion and online visibility through digital communication and precise documentation. In her administrative role with the Ministry of Defense, she ensures accuracy and compliance in document and inventory management. Her sales supervision at Spectranet demonstrates expertise in complaint resolution, performance tracking, and retention strategies, consistently surpassing targets and driving customer loyalty.
Experience
Customer Care Representative
GLOBACOM · 2024 — PresentHandles over 90 customer interactions daily through calls and chat, maintaining detailed records in CRM systems and prioritizing customer satisfaction. Resolves billing, service, and technical complaints, supports upselling of products and services, and ensures compliance with established KPIs such as AHT, SLA adherence, and quality assurance standards.Marketing Executive
Henez Homes · 2023 — PresentManages client inquiries across calls, chat, and social media, while supporting lead conversion and customer engagement activities. Develops and promotes digital content to improve online visibility and maintains sales reports and customer records for management.Administrative Staff
Ministry of Defense · 2022 — PresentResponsible for organizing confidential documents and ensuring compliance, scheduling and managing correspondence for departmental staff, and coordinating internal communication and administrative assistance. Oversees inventory and expense tracking to address supply needs.Sales Supervisor
Spectranet · 2020 — PresentSupports a sales team handling frequent customer interactions, delivers product demonstrations and negotiates with clients, and conducts follow-up support to build customer loyalty. Monitors sales metrics and provides team coaching to improve productivity.
Skills & Expertise
Education
- B.Sc. PsychologyCaritas University, Enugu · — — 2021
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