Abati F.
Mid-Level Banking Operations Manager
Open to offersNew to PlatformAbout
Festus D. is an experienced banking professional with a focus on operations and customer service within the Nigerian financial sector. Currently serving as Head of Operation at First City Monument Bank (FCMB), he oversees branch operational transactions, cash and vault management, ATM administration, and facility management, ensuring compliance and accuracy in all processes. His background includes client-facing roles as a Customer Service Officer at both FCMB and United Bank for Africa (UBA), where he managed account documentation, resolved inquiries and complaints, and issued banking products such as ATM cards. Festus also worked as a Digital Service Champion at UBA, supporting customers with e-channels platforms including Mobile App, Internet Banking, and USSD services. He holds a B.Sc. in Home Science and Management and an OND in Food Technology, complemented by certifications in human resource management and customer success. Key competencies include cash management, customer service, ATM administration, regulatory compliance, and Microsoft Office.
Experience
Head of Operation
FIRST CITY MONUMENT BANK (FCMB) · 2025 — PresentDirected daily branch operations, including the supervision of tellers handling cash transactions, vault and cash management, and cash movement activities such as STC and boxed cash administration. Oversaw outward clearing cheques, ATM administration and support with reconciliation duties, and maintained proper documentation of cash transactions. Acted as the branch's first level of control and ensured compliance with policies and procedures. Provided administration and facility management support, and supervised the review of account opening documentation prior to forwarding requests to the Account Management Unit.Customer Service Officer
FIRST CITY MONUMENT BANK (FCMB) · 2025 — 2025Supported customers by maintaining a professional and empathetic approach, responding promptly to inquiries and complaints, and processing requests such as orders, forms, and applications. Handled ATM card issuance, recorded customer interactions, and provided feedback to supervisors regarding challenges with customer service. Focused on ensuring customer satisfaction and maintaining positive relations.Service Associate
THE ALTERNATIVE BANK · 2024 — 2025Processed payment instructions and cash deposits, carried out inter-bank transfers, and supported documentation of daily transactions. Promoted bank products through cross-selling and ensured adherence to all internal policies, CBN, and regulatory requirements. Monitored and managed cash handling to maintain zero shortage or overage.Customer Service Officer
UNITED BANK FOR AFRICA (UBA) · 2022 — 2024Delivered customer support by addressing inquiries, managing complaints, processing various requests, issuing ATM cards, and maintaining records of interactions. Provided supervisors with updates on challenges faced in resolving customer issues and emphasized a positive customer experience.Digital Service Champion
UNITED BANK FOR AFRICA (UBA) · 2021 — 2022Managed enrollment and reactivation for E-channels platforms including Mobile App, Internet Banking, USSD, and Leo chats. Guided subscribers in navigating digital interfaces, communicated product knowledge features, and assisted with issue resolution. Coordinated with supervisors and IT for escalated technical issues and submitted daily reports on E-channels subscriber activity.
Skills & Expertise
Education
- Bachelor of Science (BSC) in Home Science and ManagementFederal University of Agriculture, Abeokuta, Ogun State, Nigeria · — — 2019
- Ordinary National Diploma (OND) in Food TechnologyThe Federal Polytechnic Ilaro, Ogun state, Nigeria · 2012 — 2014
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