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Abdelrhman M. — Junior Customer Service & Operations Specialist from Egypt

Abdelrhman M.

Junior Customer Service & Operations Specialist

Egypt Less than 1 year
Open to offersNew to Platform
Languages
ArabicEnglish
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About

Abdelrhman Y. is a versatile professional with strong expertise in customer service, counter operations, and accounting, reflected in his roles at prominent organizations like Maersk and Rock for Glaze and Porcelain. Beginning his career in accounting, Abdelrhman deftly prepared invoices and financial reports, enhancing client relations and operational efficiencies. In his tenure with Dubai Ports, he skillfully coordinated container operations and communicated with planning departments, enhancing logistical coordination. Currently, at Maersk, Abdelrhman serves as a counter agent, where he applies his in-depth knowledge of shipping documentation and port operations while managing bookings, logistics reports, and customs clearances. His proficiency with Microsoft Office and SAP further supports his ability to handle complex financial and operational tasks. Abdelrhman holds a degree in Business Administration and Accounting from Future Academy, where he graduated with a distinguished 'Very Good' grade. He continuously updates his skills through courses in supply chain management and data analytics tools like Power BI.

Experience

  • Customer Service & Operations

    Dubai Ports · 2023 — 2024
    Coordinated container operations and communicated with planning departments, managed customer emails, and prepared inspection reports.
  • Counter Agent & Operations

    Maersk · 2024 — Present
    Served as the first point of contact for customer inquiries while managing bookings, documentation, and customs clearance. Created export manifests and coordinated with terminal and vessel operations, along with preparing daily and weekly logistics reports.
  • Accountant

    Rock For Glaze and Porcelain · 2023 — 2023
    Invoiced for sales and purchase operations while generating daily and monthly financial reports for the accounts manager.

Skills & Expertise

Education

  • Business Administration and Accounting
    Future Academy · — — 2021

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