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ABDERRAHIM H. from Morocco

ABDERRAHIM H.

Morocco No experience yet
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Languages
EnglishArabicFrench
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Portfolios

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About

Abderrahim H. is a Customer Service Representative with a diverse skill set spanning across digital content creation and hospitality. With a focus on customer satisfaction, he has extensive experience handling inquiries and delivering solutions at Call Group. Abderrahim also applied his skills in the hospitality sector at Riad Berbère, ensuring excellent dining experiences. In digital media, he exemplifies proficiency as a freelance Video Editor, producing compelling short-form content for platforms like TikTok and Instagram, using tools such as Adobe Premiere Pro and CapCut. His academic pursuit in English Studies at Université Cadi Ayyad enhances his capability to work fluently across languages including Arabic, English, and French, bringing a multicultural edge to his engagements. His commitment to excellence is further demonstrated by his strong organizational and time management skills, making him a valuable asset in both customer service and content creation domains.

Experience

  • Customer Service Representative

    Call Group · 2025 — 2025
    Managed customer inquiries and complaints through phone, email, and chat. Provided assistance on product and service issues while delivering accurate information and resolving problems efficiently. Utilized customer service software for tracking interactions and maintaining records, ensuring high levels of customer satisfaction.
  • Multi-Skilled Waiter / Hospitality Assistant

    Riad Berbère · 2024 — 2024
    Greeted guests and ensured a satisfactory dining experience. Took orders, served food and beverages, and addressed customer requests. Kept dining areas clean and organized, collaborating with kitchen staff to deliver quality service and assisting with reservations and guest inquiries.
  • Video Editor

    Freelance · 2020 — Present
    Edited short-form video content for platforms such as TikTok, Instagram Reels, and YouTube Shorts. Incorporated subtitles, transitions, visual effects, and motion graphics to enhance engagement and improved video quality through creative storytelling.

Skills & Expertise

Education

  • Studies in English
    Universite Cadi Ayaad · 2020 — Present
  • Baccalaureate Diploma
    Rahali El Farooq High school · 2017 — 2020

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