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Abdo N. — Mid-Level Customer Service Representative from Egypt

Abdo N.

Mid-Level Customer Service Representative

Egypt 2-3 years 7 - 20 USD per hour
Open to offersNew to Platform
Languages
EnglishArabic
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About

I am a highly motivated Commerce graduate with over 3 years of professional experience specializing in customer service, trust & safety, airline support, and data entry. Throughout my career at top-tier organizations like Teleperformance, Alorica, and IntouchCX, I have developed a strong foundation in managing complex customer inquiries, ensuring strict policy compliance, and handling high-volume data with extreme accuracy. I am proficient in specialized ticketing systems—including Zendesk, Astral Coding, and Galileo—as well as the Microsoft Office suite. With a keen eye for detail and a passion for problem-solving, I am well-prepared to bring my versatile skill set to roles in Business Operations, Administrative Support, and Corporate Support."

Why hire me

"I bring over 3 years of versatile experience across Trust & Safety, Customer Support, and Data Entry at industry-leading organizations. I don't just resolve issues; I understand the business value of client satisfaction, strict policy compliance, and operational efficiency. Proficient in platforms like Zendesk and Galileo, I am highly adaptable and thrive in fast-paced, target-driven environments. My combination of a Commerce background, extreme accuracy in high-volume tasks, and exceptional communication skills makes me a reliable asset ready to make an immediate impact on your team."

Experience

  • Trust & Safety / Customer Support

    Teleperformance (TP) · 2026 — Present
    Reviewed customer cases according to company policies while ensuring accuracy and confidentiality. Resolved customer issues in a professional manner and performed effectively in a target-driven environment.

  • Airline Customer Service Representative

    Alorica Egypt · 2025 — 2026
    Assisted international customers with travel-related inquiries and supported booking modifications. Provided excellent customer service in English to meet customer requests.

Skills & Expertise

Email OutreachCustomer ServiceEmail SupportData Entry SpecialistEmail MarketingCustomer Service RepresentativeBookkeepingAccounts PayableExcel Expert

Education

  • Bachelor's Degree in Commerce
    El Alsun Institute of commerce · 2022 — 2026

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