Abdul-Kareem I.

Abdul K. is an accomplished operations professional with over 10 years of experience in service delivery and managing complex operations within fast-paced environments. With a solid background in SLA management and process improvement, he has significantly contributed to enhancing customer experience through excellent operational coordination. His notable roles include serving as an Operational Team Leader and Operations Team Manager at companies like Webhelp and Capita SA, where he effectively coordinated daily operations, reporting, and SLA performance. Abdul has also displayed proficiency in escalation management, stakeholder communication, and cross-functional team support, often engaging in activities like onboarding and coaching to drive seamless team collaboration. His technical competency includes extensive use of CRM systems such as Salesforce and advanced skills in Microsoft Office tools, supplementing his operational expertise. This blend of skills and experience underscores his capacity to manage and improve operational workflows, ensuring compliance with SLA requirements while maintaining robust support for service delivery.