Abdullah
Mid-Level IT Support Specialist
Open to offersNew to PlatformAbout
Abdullah K. is an experienced IT Support Specialist with over three years of hands-on technical support in office and business environments, including roles at Soor Media Group, Sustainable Architecture Consulting (SUSTARCH), and Al Majal. He has a proven track record providing daily troubleshooting for hardware, software, and network issues, managing user accounts through Active Directory, and supporting Microsoft 365 tools such as Outlook, Teams, and OneDrive. Abdullah K. is proficient in installing, configuring, and maintaining desktops, laptops, printers, and basic Linux systems, while performing regular system updates, antivirus setup, and basic data recovery. His responsibilities extend to both on-site and remote technical support, maintaining IT inventories, documentation, and support for network connectivity (LAN/Wi-Fi/VPN) and peripheral devices, ensuring efficient IT operations within diverse business sectors.
Experience
IT SUPPORT SPECIALISTS
Soor Media Group · 2025 — 2026Delivered technical support addressing hardware, software, and network difficulties. Diagnosed issues with desktops, laptops, printers, and mobile devices. Administered user accounts and permissions through Active Directory. Configured and provided support for Microsoft 365 applications such as Outlook, Teams, and OneDrive. Conducted system updates, software installations, and antivirus setups. Monitored system performance, correcting connectivity issues including LAN/WAN and VPN. Offered both remote and on-site assistance to users and documented support activities, assets, and incidents.IT SUPPORT SPECIALISTS
Sustainable Architecture Consulting (SUSTARCH) · 2024 — 2025Conducted daily IT support for user hardware, software, and network issues. Installed and configured Windows operating systems while troubleshooting common applications. Managed user accounts and access permissions. Resolved network connectivity problems, supporting both LAN and Wi-Fi connections. Handled user inquiries via phone, email, and in-person interactions.IT Support Assistant
Al Majal · 2023 — 2024Assisted users with basic computer, printer, and software difficulties. Installed and updated both operating systems and applications. Set up new desktops, laptops, and office equipment, along with email configurations and password resets. Supported user account management leveraging tools such as Active Directory. Addressed internet, Wi-Fi, and connectivity issues, while ensuring antivirus and basic system security. Logged and tracked support requests utilizing a ticketing system, providing remote and on-site IT assistance as required.
Skills & Expertise
Education
- BS Information TechnologyUniversity of Swat · 2018 — 2022
- Diploma in Information TechnologyBoard of Technical Education Peshawar · 2018 — 2019
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