AbdulRazaq J.
Junior IT Technician
Open to offersNew to PlatformAbout
Abdulrazaq J. is an IT technician based in Dar es Salaam with practical experience in technical support and customer service in the retail and education sectors. At Ozone Stationery And Gift Shop, Abdulrazaq handled point-of-sale system maintenance, provided technical support for digital services such as photocopying and scanning, and managed cash transactions and administrative tasks. Serving as a volunteer at the National Institute of Transport, he performed hardware and software troubleshooting, configured IT equipment, and maintained system performance for lab environments. Proficient in web development (HTML, CSS, JavaScript, React.js), UI/UX design using industry-standard tools, and network setup and troubleshooting, Abdulrazaq delivers both technical implementation and digital user support across multiple platforms. He is fluent in English and Kiswahili and holds a Technician Certificate in Information Technology from the National Institute of Transport.
Experience
Customer care
Ozone Stationery And Gift Shop · 2024 — 2025Assisted customers by greeting them and guiding them to appropriate products. Made recommendations for specific stationery items suited for various uses. Responded to inquiries regarding product details, pricing, and stock availability. Managed transactions at the cash register and processed payments. Maintained cleanliness and organization within the shop. Recorded sales data and monitored daily transactions. Provided technical support by ensuring proper functionality of point-of-sale systems and assisting customers with digital services including photocopying, scanning, and printing.Technical Support Volunteer
National Institute of Transport (NIT) · 2023 — 2023Diagnosed hardware, software, and network-related issues while implementing resolutions. Installed and configured various IT equipment and contributed to user training and system maintenance.Technical Support Volunteer
National Institute of Transport (NIT) · 2022 — 2022Executed operating system installations including Windows, Linux, and server editions. Carried out regular system updates and data backups while maintaining optimal performance of lab computers.
Skills & Expertise
Education
- Ordinary Diploma in Information TechnologyNational Institute of Transport · 2025 — Present
- Technician Certificate in Information TechnologyNational Institute of Transport · 2023 — 2024
- Basic Technician Certificate in Information TechnologyNational Institute of Transport · 2022 — 2023
- Certificate of Secondary EducationMsimbazi Secondary School · 2018 — 2021
- Primary EducationOlympio Primary School · 2014 — 2017
- Primary EducationUbungo Islamic Primary School · 2010 — 2013
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