Abegail B.
Mid-Level Administrative Assistant
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About
Abegail B. is a seasoned Administrative/Executive Assistant with over four years of experience in executive support, calendar management, and documentation within business operations and the hospitality industry. Her portfolio includes vital roles such as coordinating logistics, managing documentation, and supporting leadership with research and process improvement. Abegail excels in using Google Workspace and Microsoft Office suites, alongside project management platforms like Trello and ClickUp. She has demonstrated expertise in CRM tools such as HubSpot and has supported operations in remote work setups. In her role as an online store owner at Cozy Threefcore, she managed end-to-end business and administrative operations, while at Baguio Burnham Suites, she ensured smooth administrative and guest operations. Abegail holds a Bachelor's degree in Hotel and Restaurant Management from the University of Baguio, exemplifying her strong foundation in managing detailed administrative and operational tasks.
Experience
Online Store Owner — Business & Administrative Operations
Cozy Threefcore · 2022 — 2024Oversaw all aspects of business operations, which included order processing, inventory management, and sales reporting. Coordinated logistics for shipping and fulfillment, ensuring accuracy and timeliness in customer transactions. Maintained comprehensive records for product listings and sales data to assist with business reporting. Managed inquiries and correspondence through chat, email, and social media as part of daily administrative tasks. Developed marketing materials using Canva to support various operational needs.Front Desk Associate & Sales — Administrative & Guest Operations
Baguio Burnham Suites · 2021 — 2023Delivered administrative assistance through data entry, documentation, and research to support daily hotel operations. Managed guest reservations and scheduling, ensuring correct calendar management. Maintained comprehensive records and reports, including guest information and transaction logs, in line with company standards. Addressed inquiries and issues via phone, email, and social media to facilitate efficient front-office operations. Performed night audits and prepared operational reports to maintain accuracy in administrative and financial records. Contributed to social media management and graphic design tasks alongside administrative responsibilities.Customer Service Representative (Sales & Billing)
Teleperformance · 2019 — 2019Handled account documentation and outbound communications for accounts based in the U.S., ensuring proper record-keeping. Clarified billing details and subscription plans to customers in a professional manner. Updated customer records and adhered to documentation standards set by the company. Efficiently resolved billing disputes and inquiries to maintain smooth account management.
Skills & Expertise
Education
- Bachelor of Science in Hotel and Restaurant Management (Major in Management)University of Baguio · 2015 — 2020