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Abegail B. — Mid-Level E-commerce Specialist from Philippines

Abegail B.

Mid-Level E-commerce Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Abegail T., based in Cainta, Rizal, Philippines, is a seasoned E-commerce professional with over nine years of robust experience primarily focused on Amazon and data analysis. Her expertise spans across varied functions, including data encoding and analyzing, inventory management, and Amazon listings optimization. Abegail's proficiency extends to managing and improving Amazon account health, handling logistics and vendor coordination, and providing in-depth support for both Level I and II specialists. In addition to her Amazon roles, she has a solid background with tools such as Zendesk, Amazon Seller Central, and Jira Issue & Project Tracking Software. Her commitment to enhancing customer service and sales growth is evident from her tenure at companies like Teletech and Convergys, where she addressed complex customer issues and ensured efficient problem resolution. With experience in teaching social studies as well, Abegail combines effective communication with meticulous management skills to handle diverse responsibilities. She holds a certificate in Go High Level and leverages software like Microsoft Dynamics, Google Sheets, and others for seamless operational execution.

Experience

  • L3 Support-Amazon POC

    Teletech · 2016 — 2026
    Provided services as a Level I specialist by placing orders, processing payments, and handling order inquiries through calls and emails. Assisted customers as a Level II specialist with issues related to defective products, damaged items, and shipment claims. Reviewed orders that were held due to payment issues and managed data feedback, including encoding and analyzing past and present ratings. Handled Amazon account health, encompassing order and return management, performance ratings, and coordination with vendors for logistics and inventory. Encoded dropship tracking numbers and coordinated accordingly while creating and optimizing Amazon product listings. Offered support to Level I and II specialists and aided the customer service team during peak seasons. Collaborated with UPS on claims related to lost or delayed shipments.
  • Customer Service

    Convergys · 2016 — 2016
    Managed calls from Macy's American Express customers focusing on billing inquiries, collections, and purchase histories. Participated in team huddles to enhance team performance and development throughout the customer service experience.
  • Social Studies Teacher

    Sister’s of Mary of Banneux, Inc · 2013 — 2015
    Delivered educational content in history, geography, politics, economics, and culture utilizing various teaching strategies including visual learning and student-centered activities. Integrated current events to encourage healthy debates that enhanced students' critical thinking abilities. Facilitated departmental meetings to discuss upcoming events and address concerns within the education team. Analyzed and validated data submitted by educators for reporting and student development purposes.

Skills & Expertise

Education

  • Bachelor
    Southern Luzon State University