Abegail B.
E Commerce Specialist / Order Management and Sales Specialist / Claim Specialist / Customer Service
Actively lookingNew to PlatformAbout
Abegail T., based in Cainta, Rizal, Philippines, is a seasoned E-commerce professional with over nine years of robust experience primarily focused on Amazon and data analysis. Her expertise spans across varied functions, including data encoding and analyzing, inventory management, and Amazon listings optimization. Abegail's proficiency extends to managing and improving Amazon account health, handling logistics and vendor coordination, and providing in-depth support for both Level I and II specialists. In addition to her Amazon roles, she has a solid background with tools such as Zendesk, Amazon Seller Central, and Jira Issue & Project Tracking Software. Her commitment to enhancing customer service and sales growth is evident from her tenure at companies like Teletech and Convergys, where she addressed complex customer issues and ensured efficient problem resolution. With experience in teaching social studies as well, Abegail combines effective communication with meticulous management skills to handle diverse responsibilities. She holds a certificate in Go High Level and leverages software like Microsoft Dynamics, Google Sheets, and others for seamless operational execution.
Why hire me
I am a seasoned Amazon e‑commerce specialist with nine years of expertise in account health management, listings optimization, and data analysis, consistently driving operational efficiency and sales growth.
Experience
E Commerce Specialist / Order Management and Sales Specialist / Claim Specialist / Customer Service
TTEC Philippines · 2016 — 2026Tier III – E-commerce Specialist and Procurement Specialist • Account Management: Oversaw daily operations of Amazon health accounts, ensuring accurate order handling, efficient returns processing, and continuous improvement of performance metrics. • Logistics Coordination: Managed warehouse and vendor issues, implementing process improvements that boosted operational efficiency by 20%. • SEO Optimization: Applied Amazon’s structured title format (Brand + Key Feature + Product Type + Size/Quantity) and conducted in depth keyword analysis, increasing organic impressions by 20% and search visibility by 25%. • Keyword & Competitor Analysis: Utilized Helium 10 to track ASINs and relevant keywords, applying competitor insights and keyword boosts to improve product ranking and discoverability.Customer Service
Convergys · 2016 — 2016Managed calls from Macy's American Express customers focusing on billing inquiries, collections, and purchase histories. Participated in team huddles to enhance team performance and development throughout the customer service experience.Social Studies Teacher
Sister’s of Mary of Banneux, Inc · 2013 — 2015Delivered educational content in history, geography, politics, economics, and culture utilizing various teaching strategies including visual learning and student-centered activities. Integrated current events to encourage healthy debates that enhanced students' critical thinking abilities. Facilitated departmental meetings to discuss upcoming events and address concerns within the education team. Analyzed and validated data submitted by educators for reporting and student development purposes.
Skills & Expertise
Education
- BachelorSouthern Luzon State University · 2008 — 2012
Photos
Interested in this professional?
Sign in as an employer to save this profile or invite Abegail B. to a job.
Sign in as an employer