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Abegail M. from Philippines

Abegail M.

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalogFrenchKorean
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About

Abegail M. is a versatile professional with a Bachelor of Science in Tourism Management from STI College Tarlac. Currently, she excels as a Reservations Associate at Royce Hotel and Casino, efficiently managing inbound inquiries, guest accommodations, and generating detailed occupancy reports using OPERA PMS. Her previous role as an F&B Operations & Administrative Associate at TGMROOT98 endowed her with skills in calendar management, staff scheduling, and using Raptor POS for high-volume transactions. Her training in premium customer service, combined with her certified proficiency through the Amadeus Certification Program, empowers her to provide exceptional business support. Abegail's talent for creative scriptwriting and storytelling, proven in winning the Travelogue Tour Guiding Competition, complements her operational skills, making her a dynamic asset in hospitality and tourism industries.

Experience

  • Reservations Associate

    ROYCE HOTEL AND CASINO · 2025 — Present
    Managed incoming reservation inquiries through phone calls, emails, and online platforms. Assisted clients with accommodation bookings, special requests, and provided general hotel information. Processed reservations, modifications, and cancellations efficiently using OPERA PMS. Handled guest payments while ensuring proper billing procedures were adhered to. Maintained current room inventory and availability. Generated daily occupancy reports and reservation summaries for management. Collaborated with Front Office, Sales, and Housekeeping to enhance guest experiences. Addressed reservation-related discrepancies and guest concerns in a professional and timely manner.

  • F&B Operations & Administrative Associate

    TGMROOT98 (Plaza Premium Group) · 2024 — 2025
    Optimized weekly staff schedules to align operational needs with employee availability, enhancing productivity. Prepared detailed daily and monthly shift performance reports using Microsoft Excel, identifying trends for management. Delivered high-level customer care to a diverse global clientele, with a focus on understanding cultural nuances, particularly for Korean customers. Managed high-volume cashier transactions accurately with the Raptor POS system.

Skills & Expertise

Customer Service and Admin SupportDigital MarketingCustomer Service RepresentativeCalendar Management

Education

  • Bachelor of Science in Tourism Management
    STI College Tarlac · — — 2024