Abegail S.
Mid-Level Human Resources Supervisor
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EnglishTagalog
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About
Abegail S. is an accomplished HR and finance professional with leadership roles across the business process outsourcing, human resources, and finance domains. As People Shared Services - HR Supervisor at ResultsCX, she led shared services teams handling employee concerns spanning the Philippines, US, Mexico, and Honduras, implementing ticket automations and streamlining processes like onboarding, HRIS updates, and regulatory reporting. At Support Ninja Inc., she spearheaded rebadging and benefits activities and guided both onboarding and HR Information System teams. Her tenure as Senior Finance Analyst at eClerx Philippines involved managing US benefits billing, overseeing departmental audits, and driving automation for finance reconciliation and process improvements. Across roles, Abegail contributed to process documentation and compliance, supporting HR and finance operations in multinational environments.
Experience
Senior Finance Analyst
eClerx Philippines (Former Personiv) · 2025 — PresentManages U.S. benefits billing and finance reconciliations, maintains compliance, and handles vendor communications. Oversees process improvements and billing automations within the department inbox. Prepares documentation and addresses audit inquiries for the Annual Dept Audit. Develops SOPs and process workflows for the Health and Wellbeing Department to streamline billing and documentation. Leads Payroll Deduction Authorization (PDA) and Term for Non-Payment (TFNP) initiatives and provides cross-training to fellow analysts.People Shared Services - HR Supervisor
ResultsCX · 2024 — 2024Leads the People Shared Services Team in collaboration with the HR Manager and US Director, addressing employee concerns for the Philippines, US, Mexico, and Honduras. Initiates ticket automations for bulk document requests, standardizing workflows across six ResultsCX branches. Develops process workflows covering onboarding, regularization, HRIS updates, COE creation, employee verification, EOD termination, and PEZA Headcount Report. Supports the expansion of the People Shared Services Team in Mexico and Honduras.Talent Shared Service Lead
Support Ninja Inc. · 2022 — 2023Directed the HR Team during rebadging activities for Bolton International Inc. and Support Ninja Inc., including onboarding, benefits, and payroll enrollment. Oversaw both the Onboarding and Human Resource Information System Team. Updated Standard Operating Procedures and created strategic workflows and automations for internal and inter-departmental process enhancements. Supported the HR Manager and HR Director in establishing KPIs and trackers for the Talent Shared Services Team, covering onboarding, HRIS, timekeeping, compensation and benefits, records management, and HR helpdesk. Maintained expertise in employee benefits services and responded to benefits queries and pending legislative matters.Human Resource Business Partner III
Bolton International Inc. · 2021 — 2022Ensured DOLE Compliance with Occupational Safety and Health Standards (OSHS) pursuant to RA 11058. Administered HRIS processes for onboarding and offboarding through the Sprout System. Maintained the Human Resource Master Database, managed pre-employment checklists, HMO and life insurance trackers, vaccination lists, and OSH mandatory training records. Prepared timely DOLE reports such as WAIR, RSO, AEDR, AMR, and DOLE Cases. Addressed employee concerns, including compensation and benefits, managed timesheet validations, COE preparation, loan deductions, and facilitated company benefits such as Bolton Aid, bereavement assistance, paternity leave, and 13th month pay.Sr. Human Resource Officer
SeidoPro Global Inc. · 2018 — 2021Prepared and submitted government reports, processed employee SSS, PhilHealth, and Pag-IBIG enrollments and updates, and managed HMO, accidental, and memorial benefits for employees and dependents. Oversaw billing for HMO, accidental, and memorial insurance, and handled medical reimbursements and claims. Administered company benefits including salary loans and employee awards. Regularly updated employee movements through HRIS from onboarding to retirement. Assisted the Recruitment Team with talent acquisition, onboarding, payroll account enrollment, and 201 file maintenance. Supported the Company Doctor/Nurse in emergency cases, vaccine inoculations, and annual physical examinations.Human Resource Intern
Transnational Diversified Group - Corp. Center · 2017 — 2017Supported the recruitment process, organized and managed 201 files for active and inactive employees, oversaw office supply and medicine inventory for the HR Department, and assisted the HR Officer with billing invoice preparation for member companies.Store Personnel
The Purple Oven · 2014 — 2015Carried out cashier responsibilities, prepared and served food to customers, maintained accurate financial reports, managed inventory of products and supplies, ensured store cleanliness, and arranged products for optimal placement.Store Personnel
Deliciosa · 2011 — 2012Handled cashier duties, assisted with customer orders in-store and for advance orders, prepared food items, managed daily and weekly inventory of goods and supplies, and maintained store cleanliness and effective product placement.
Skills & Expertise
Education
- Bachelor of Science in Business Administration - Major in Operation ManagementSTI COLLEGE - GLOBAL CITY · 2015 — 2017
- Bachelor of Science in Business Administration - Major in Marketing ManagementPAMANTASAN LUNGSOD NG PASIG · 2012 — 2014
- Bachelor of Science in AccountancyPOLYTECHNIC UNIVERSITY OF THE PHILIPPINES · 2010 — 2011
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