Abegail D.
Senior Digital Operations & Social Media Specialist
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About
Abegail A. D. is a seasoned Remote Digital Operations and Social Media Specialist with more than a decade of experience in client support, project coordination, and quality assurance. She excels in managing digital operations, evidenced by her roles at Influex and Alorica Teleservices Philippines, where she ensured seamless project execution and upheld quality standards. Her proficiency with tools such as Canva, CapCut, Microsoft Office, and Google Workspace enables her to enhance business visibility and streamline administrative operations. During her tenure at Influex, she adeptly coordinated communication and managed workflow across diverse projects, using platforms like ClickUp and Trello to maintain organized project records. As an Etsy Virtual Assistant, she conducted SEO keyword research to improve product visibility, demonstrating her capability in content planning and social media management. Abegail's educational background in Information and Computer Technology from Next Generation Technological College, combined with her ongoing Bachelor of Public Administration studies, complements her practical experience in digital operations.
Experience
Quality Manager / Assistant Project Manager / Social Media Assistant
Influex · 2021 — 2026Facilitated communication between clients, project leads, and cross-functional teams, ensuring timely updates and addressing concerns. Supervised daily project tasks, tracking timelines, deliverables, and unresolved issues across multiple assignments. Organized project records, quality checklists, and status reports to enable consistent execution. Evaluated client-facing deliverables for accuracy, compliance with brand standards, and alignment with project specifications, documenting discrepancies and coordinating corrections. Managed risk escalation and communication of sensitive issues through appropriate channels while maintaining professionalism. Utilized ClickUp, Monday.com, Trello, Slack, Google Workspace, and Microsoft Office for task organization and documentation.Etsy Virtual Assistant
Independent / Client-Based Support · 2021 — 2024Oversaw product listings, inventory data, and order records with a strong emphasis on accuracy and consistency. Addressed customer inquiries, clarified concerns regarding listings or orders, and delivered timely administrative support. Assessed records for inaccuracies or outdated information, implementing necessary corrections. Maintained organized product documentation and established an efficient retrieval system for ongoing support. Conducted SEO keyword research to enhance product visibility and listing quality.Advanced Technology Coordinator
Alorica Teleservices Philippines · 2017 — 2022Acted as a customer and technical support point of contact, elucidating concerns and guiding customers through troubleshooting processes. Accurately recorded customer interactions, account information, troubleshooting actions, and resolutions. Collaborated with technical and operations teams to address complex issues and ensure follow-up. Identified recurring service problems and contributed to initiatives focused on workflow enhancement and quality assurance. Maintained professionalism during challenging customer interactions and managed sensitive account information carefully.Instructor & Marketing Assistant
Next Generation Technological College · 2012 — 2017Created instructional materials, reports, presentations, and schedules for academic and marketing activities. Coordinated activities involving students and internal stakeholders, ensuring effective communication and organization. Delivered presentations, responded to questions, and maintained organized records for ongoing programs. Assisted with promotional activities and supported administrative tasks as needed.
Skills & Expertise
Education
- Bachelor of Public Administration (Ongoing)Polytechnic University of the Philippines - Open University System · — — 2028
- Information and Computer Technology, Major in Visual Graphic DesigningNext Generation Technological College · 2011 — 2013
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