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Abelardo T. — Mid-Level Cold Calling Specialist from Philippines

Abelardo T.

Mid-Level Cold Calling Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
TagalogEnglish
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About

Abelardo C. is a seasoned professional based in Rizal, Philippines, with over five years of expertise in Cold Calling and Appointment Setting. Specializing in high-volume outbound calling, he has successfully generated leads and facilitated fundraising for US-based clients. Abelardo showcases exceptional proficiency in managing over 100 calls per day, consistently surpassing conversion targets while flawlessly Handling Objections to uphold a positive brand image. His adeptness in CRM Data Management and structured sales methodologies assists him in swiftly transforming cold prospects into confirmed appointments. His recent role as a Healthcare Support Specialist for Medicare Part D at Everise involved managing inbound calls and ensuring unwavering HIPAA compliance, alongside achieving high customer satisfaction scores. In previous roles, Abelardo excelled in identity verification and sales for organizations such as Datamatics Global Services and Iconcept Contact Solutions. His academic background in Computer Technology complements his technical and operational acumen.

Experience

  • Healthcare Support Specialist (Medicare PDP)

    Everise · 2024 — Present
    Handled inbound calls related to Medicare Part D (PDP), delivering precise drug coverage and enrollment information to beneficiaries. Consistently maintained 100% HIPAA compliance while processing sensitive patient records.
  • Online Proctoring Specialist / Verification Analyst

    Datamatics Global Services · 2022 — 2024
    Conducted real-time verification of international examinees' identities by auditing ID documents and monitoring audio and video feeds. Reported any suspicious activities to ensure the integrity of the examinations.
  • Customer Sales Representative — Outbound Fundraising

    Iconcept Contact Solutions · 2019 — 2020
    Made over 100 outbound cold calls each day to solicit donations for US-based charitable organizations. Applied persuasive techniques effectively to meet and exceed targets while handling objections professionally.
  • Sales Representative

    Real Connect Call Center Inc. · 2015 — 2015
    Engaged with prospects using structured sales scripts, adapting messaging to improve engagement. Ensured accurate data entry and maintenance of customer information in the sales CRM database.
  • Technical Support & Sales Assistant

    Inks and Printing Shop · 2011 — 2012
    Managed daily operations of the shop, combining technical printing services with customer sales assistance. Provided hardware troubleshooting and maintenance to minimize downtime.