Abiele E.
Mid-Level Technical Support Virtual Assistant
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About
Abiele C. is an experienced Technical Support Representative with a solid background in the telecommunications industry, focusing on troubleshooting and resolving account issues for clients such as Bell Canada and Xfinity/Comcast through roles at Iqor-Iloilo from 2019 to 2025. Abiele has demonstrated expertise using CRM Tools and Ticketing Systems, addressing customer concerns via email, chat, and phone, and effectively communicating complex solutions. With proficiency in Microsoft Office Suite, Google Workspace, and technical troubleshooting, Abiele supports both technical and administrative business functions. Additional experience includes technical support and sales at Transcom Iloilo and administrative work as a student assistant at the West Visayas State University Admissions Office.
Experience
Technical Support Representative
Iqor-Iloilo · 2023 — 2025Handled telecommunications concerns for the Bell Canada account, providing account resolution and customer troubleshooting.Technical Support and Sales Representative
Transcom IloiloProvided technical support and sales assistance, addressing customer inquiries through email, chat, and phone.
Skills & Expertise
Education
- Student assistant at the Admissions Office in charge of administrative work and department operations tasks.WEST VISAYAS STATE UNIVERSITY · — — 2019
- GraduatedBOLOLACAO NATIONAL HIGH SCHOOL · — — 2014
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