ABIGAEL G.
Mid-Level Administrative Specialist Officer
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Abigael A. is an Administrative Officer II at DepEd-SDO Malabon City in the Philippines, where she leverages her skills in payroll administration and office management to ensure smooth operations. With experience since September 2016, she expertly manages daily office functions, coordinates communication, and supports event organization. She demonstrates a high degree of accuracy in maintaining records, overseeing junior staff, and handling office finances. Her previous role as an Administrative Aide further honed her capabilities in document management and confidentiality. Prior to her administrative career, she gained extensive experience as a Customer Service Representative at Sykes Asia Inc. and Telstra|Convergys, where she excelled in resolving customer inquiries and complaints efficiently. Abigael holds a Master of Arts in Public Administration from the University of the East and a Bachelor of Arts in Mass Communication from St. Scholastica's College, Manila.
Experience
Administrative Officer II
DepEd-SDO Malabon City · 2016 — PresentOversaw daily office operations to maintain efficient workflows and meet administrative deadlines. Efficiently managed incoming calls and emails, ensuring accurate message recording and timely follow-up on enquiries. Conducted data entry and database auditing as part of daily activities, while maintaining organized file systems. Addressed customer inquiries and complaints professionally, and supervised junior administrative staff to enhance their performance. Handled petty cash in compliance with financial regulations and contributed to the planning and execution of corporate events. Administered payroll and processed employee expenses, ensuring financial records were accurate. Managed correspondence for timely distribution and maintained detailed office inventory records, ordering supplies as needed.Administrative Aide
DepEd-SDO Malabon City · 2015 — 2016Managed the photocopying and faxing of documents, while updating files for staff convenience. Established and maintained detailed filing systems for both digital and paper forms to facilitate easy document retrieval. Ensured confidentiality of sensitive information in accordance with data protection laws and organizational policies. Updated databases, guaranteeing the accuracy of information, and responded to requests for information by directing them to appropriate personnel. Assisted with various clerical duties and performed proofreading of different documentation.Customer Service Representative
Telstra|Convergys · 2014 — 2015Provided effective customer service through prompt and accurate communication to address requirements. Worked to maximize customer satisfaction by swiftly resolving service-related issues, while assisting customers with product inquiries, feedback, and complaints. Managed inbound customer service calls to effectively resolve queries and uphold satisfaction levels.Customer Service Representative
Sykes Asia Inc · 2011 — 2014Resolved customer service inquiries efficiently to enhance the customer experience. Aimed to maximize satisfaction by addressing service issues promptly and providing support for product-related questions, feedback, and complaints. Handled incoming customer service calls, effectively addressing queries and complaints to maintain high levels of customer satisfaction.
Skills & Expertise
Education
- Master of Arts in Public AdministrationUniversity of the East · — — 2022
- Bachelor of Arts in Mass CommunicationSt. Scholasticas College · — — 2006
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