Abigail H.
Virtual Administrative Assistant
Open to offersNew to PlatformAbout
Abigail H. is a Junior Executive Assistant specializing in Virtual Administrative Support. She provides detail-oriented administrative support to corporate clients, particularly Australian executives, and is experienced in remote work aligned with Australian business hours. Her skills include Google Docs, Microsoft Excel, Google Workspace, calendar and email management, meeting coordination, client communication, and document organization.
As a Visa Processing Agent for corporate accounts, she manages client accounts, coordinates visa requirements, organizes essential documents, maintains accurate records, and communicates with clients to ensure timely updates and smooth processing. With a background in Drafting Technology from Bulacan State University and self-taught training in Google Workspace, Microsoft Excel, and Canva, Abigail brings strong organizational, communication, and administrative skills to executive support roles.
Why hire me
Employers should hire me because I have 8+ years of experience in customer and client services. I’m skilled in communication, problem-solving, account management, and handling challenging situations. I’m reliable, adaptable, and committed to providing excellent service.
Experience
CSR phone and chat support
HelloConnect AU · 2021 — 2023Provided phone and chat support for a food delivery account, handling customer inquiries, order concerns, and service issues. Assisted customers with timely solutions while maintaining clear communication and a positive customer experience.Retention Specialist
Teleperformance · 2020 — 2021Worked as a Retention Specialist, handling customer concerns and cancellation requests. Used effective communication, problem-solving, and negotiation skills to understand customer needs, address concerns, and provide suitable solutions to retain customers.CSR
Iqor · 2018 — 2020Handle customer inquiries and concerns regarding products, policies, and services. Provide accurate information, resolve issues efficiently, and maintain a positive customer experience through clear communication and effective problem-solving.Visa Processing Agent - Corporate Accounts
VisaHQ · 2015 — PresentOriginally joined VisaHQ in 2015 and worked until 2018, then rejoined the company in 2023 and currently remain employed. Manage corporate client accounts and visa requirements for executives, providing client support, coordinating requirements, and ensuring timely and accurate service.
Skills & Expertise
Education
- Bachelor of Science in Drafting Technology - UndergraduateBulacan State University - BSU
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