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Abigail V. — Senior Customer Success and Operations Specialist from Philippines

Abigail V.

Senior Customer Success and Operations Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Abigail R. is a seasoned Customer Success & Operations Specialist with over a decade of experience in supporting international clients. She specializes in customer service, project management, CRM administration, and digital operations. Abigail has proven her ability to manage multiple projects simultaneously, efficiently coordinating cross-functional teams, and streamlining workflows to deliver exceptional client experiences in fast-paced, remote environments. Her recent tenure at Internet Alchemy Inc. involved supporting business operations, managing help desk tickets, coordinating coaching resources, and overseeing community management via platforms like Wistia and Asana. Abigail has a robust background in handling high-volume inbound calls and live chat support, having worked with companies like Monster Connect and 888 Holdings to maintain client satisfaction effectively. Her technical proficiency spans various digital platforms and tools, including Keap, Zendesk, Asana, and Excel. Abigail holds a Bachelor of Science in Computer Science from Cavite State University, where she was recognized as a Dean’s Lister, underscoring her commitment to academic and professional excellence.

Experience

  • Operations & Customer Success Virtual Assistant

    Internet Alchemy Inc. · 2022 — 2026
    Supported various business operations for Launchy and PLF programs while overseeing project coordination, client support, coaching resources, and administrative workflows in a remote setting. Managed Help Desk tickets for Product Launch Formula (PLF) launches, coordinated Launchy and PLF coaching calls, organized and maintained coaching video content using Wistia, and edited coaching call recordings for member access. Oversaw the management of Facebook Alumni and Community Hub group moderation, facilitated project and task management via Asana, and handled accounting-related administrative tasks using Keap. Maintained operational documentation and reports in Excel and assisted in numerous administrative and operational support tasks across departments.

  • Customer Service Representative (Part-time)

    Monster Connect · 2020 — 2022
    Managed a high volume of inbound calls, qualified leads, and ensured client records were accurately maintained. Duties included answering inbound calls, transferring calls to clients, following specific client criteria script, and gathering necessary information as instructed. Ensured quick transfer of confirmed leads to clients and adhered to company procedures for note-taking.

  • Live Chat Support Specialist

    Australia Marketing LLC · 2020 — 2022
    Provided exceptional customer service via live chat and email, focusing on resolving client login issues and guiding clients through the online ordering process step by step. Responsible for updating and correcting client accounts as requested, escalating technical issues to the Tech and Admin teams, and assisting clients in selecting products tailored to their needs.

  • Social Media Manager / Virtual Assistant

    Small Business Daily · 2019 — 2021
    Oversaw multiple social media platforms, created content calendars, designed graphics and branding assets, and developed strategies for social media marketing.

  • Virtual Assistant

    UrbanScooters.com · 2011 — 2021
    Handled the management of product listings and catalog updates, performed data migration, and maintained website integrity. Managed updates for affiliate products, optimized product information for SEO, and assisted with blog migration and website enhancements.

  • Customer Service Representative

    Inspiro (Flowers.com) · 2020 — 2020
    Delivered outstanding customer support and processed email inquiries, managing updates and modifications to flower orders. Coordinated with florists to ensure accurate deliveries and handled refunds, replacements, and order changes.

  • Live Chat Support

    888 Holdings · 2012 — 2019
    Provided exceptional customer support through live chat interactions, addressing customer concerns on first contact where possible. Managed promotional activities and ensured positive customer engagement through professional communication.