Abigail T.
Mid-Level Call Center Agent
Open to offersNew to PlatformAbout
Abigail S. is an experienced Call Center Agent with a robust background in customer service demonstrated through her extensive work in various companies including Teleperformance and IGT Solutions. She has handled roles as a call center agent at multiple organizations such as EXL Service and Telus International Philippines, showcasing strong capabilities in managing customer inquiries and providing exceptional service. Abigail's professional journey also includes positions as a Document Controller and Office Assistant at Design Center Dubai, and a Reservation Agent for travel agencies like Highway Travel and Tours Dubai. Additionally, her academic credentials include a Bachelor of Science in Computer Studies, complemented by specialized training in travel agency operations and a finishing course for call center agents. Her expertise is fortified by practical experience in both the telecommunications and travel industry, allowing her to deliver effective communication and organizational skills tailored to business needs.
Experience
Call Center Agent
Teleperformance · 2023 — 2025Provided customer support and assistance in a call center environment.Call Center Agent
IGT Solutions · 2022 — 2023Engaged with customers over the phone, addressing inquiries and resolving issues.Call Center Agent (Contractual)
Cognizant · 2021 — 2021Handled customer calls, providing timely support and service.Call Center Agent
EXL Service · 2019 — 2021Managed incoming calls, ensuring effective resolution of customer concerns.Call Center Agent
Telus International Philippines · 2018 — 2019Assisted customers through phone communication, focusing on service quality.Document Controller / Office Assistant
Design Center Dubai · 2016 — 2017Maintained and organized documentation while supporting office operations.Reservation Agent (part time)
Highway Travel and Tours Dubai · 2016 — 2016Processed reservations and managed customer inquiries in a part-time capacity.Call Center Agent NON-VOICE ACCOUNT
TaskUs Philippines Incorporated · 2016 — 2016Supported customers through non-voice communication channels, resolving issues effectively.Reservation Agent (part time)
BelTab Travel and Tours Philippines · 2015 — 2015Handled customer reservations and inquiries part-time, ensuring customer satisfaction.Installation Assistant / Office Assistant
Albert Smith Signs Inc. Philippines · 2011 — 2012Assisted with installation tasks and provided office support functions.Cashier / Customer Associate
LBC Express Inc. Philippines · 2009 — 2010Processed financial transactions and assisted customers with their needs.Cashier / Customer Service Representative
Greenwich Pizza Corporation Philippines · 2005 — 2005Managed customer transactions and provided service throughout shifts.
Skills & Expertise
Education
- Bachelor of Science in Computer StudiesPhilippine State College of Aeronautics · 2003 — 2009
- Associate in Airline Operations and ProcedurePhilippine State College of Aeronautics
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