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Abigail E. — Mid-Level Executive Assistant and Remote Operations Specialist from Nigeria

Abigail E.

Mid-Level Executive Assistant and Remote Operations Specialist

Nigeria 3-6 years
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About

Abigail E. is a seasoned Executive Assistant and Remote Operations Specialist with over three years of experience supporting C-suite executives across the US and UK. Based in Enugu, Nigeria, she excels in ensuring smooth operations for senior leadership teams, deftly managing executive calendars and correspondence with precision, keeping schedules conflict-free, and implementing effective systems for operational excellence. Abigail's notable achievements include maintaining a COO's calendar without conflicts for 22 months and crafting SOPs that reduced customer response times by 25%. She is adept in CRM systems like Salesforce and HubSpot, and her expertise spans executive correspondence, international travel logistics, and confidential document management across GMT, EST, and PST time zones. She has gained valuable experience with DPR Construction and Hines, coordinating multi-stakeholder meetings and streamlining data processes for greater accuracy in executive reporting. Armed with a BA in History and International Studies from the University of Nigeria, Nsukka, Abigail is immediately available for remote roles, offering a broad suite of administrative and operational skills.

Experience

  • Executive Assistant to COO

    Hines · 2024 — 2026
    Oversaw complex executive calendars across multiple time zones, ensuring a conflict-free schedule for the COO for 22 months. Managed the COO's inbox, drafted communications, and escalated issues as needed. Acted as the gatekeeper for sensitive communications and coordinated travel arrangements, including flights and itineraries. Prepared briefing notes, meeting agendas, and confidential documents for executive meetings. Maintained CRM data in Salesforce and HubSpot to support business reporting. Organized quarterly business reviews and large-scale events, managing all logistics and vendor communications. Managed executive expenses ensuring compliance with policies using Expensify, Concur, and QuickBooks. Handled social media management across various platforms using tools like Buffer and Later. Assisted with IT onboarding for new hires utilizing LastPass and Google Admin.
  • Executive Assistant & Customer Support Specialist

    DPR Construction · 2022 — 2024
    Oversaw high-volume customer support operations using Zendesk and Freshdesk, ensuring compliance with service level agreements while maintaining client satisfaction levels. Provided executive assistance that included calendar management, inbox oversight, and meeting coordination. Developed standard operating procedures for customer support that enhanced response times and improved team efficiency. Maintained project records in Salesforce and Procore to aid in operational reporting and compliance audits. Generated performance reports on customer service metrics for management. Contributed to onboarding and training of new administrative employees, enhancing team consistency. Managed the tracking and reconciling of expense reports through Expensify and Concur.

Skills & Expertise

Education

  • Bachelor of Arts: History and International Studies
    University of Nigeria, Nsukka · 2020 — 2025

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