Abril O.

Abril O. is an aspiring professional currently pursuing a Bachelor’s degree in Administration at the Universidad de la Defensa Nacional. With a practical background in both administrative management and customer service, she demonstrates an ability to manage diverse responsibilities effectively. Her professional journey includes roles such as Sales Associate and Customer Service Representative, where she handled client reception, commercial advisory, merchandise organization, and stock control at a local clothing store from October 2021 to May 2022. She advanced to Encargada at another clothing outlet, managing comprehensive store operations, providing client consultations, processing payments, and conducting inventory management from November 2022 to February 2023. Most recently, in the hospitality sector at Hotel El Castillo, a five-star establishment, she undertook front desk duties which reinforced her skills in customer service, check-in/out management, and conflict resolution until October 2024. Currently serving in an administrative role at Parque Hotel, she excels in office tools management, financial oversight, and supplier administration, ensuring seamless operations until November 2025. Her educational endeavors include intermediate proficiency in English through a course at Universidad Popular.