Abril B.
Junior Legal Intake Specialist
Open to offersNew to PlatformAbout
Abril G. is an experienced intake professional with a robust background in high-volume legal and customer service environments. Equipped with expertise in leveraging CRMs such as Salesforce and HubSpot, Abril optimizes data accuracy to improve client retention. While at Legal Soft, she served as the primary contact for the Consumer Protection Law Group, handling client interactions and translating complex legal processes into understandable terms for Lemon Law claims. Abril's role involved detailed interviews with potential clients and analyzing vehicle repair histories to screen claims under the Magnuson-Moss Warranty Act. She managed an impressive volume of 200 daily client interactions, ensuring 100% file accuracy. At Steinger, Greene & Feiner, Abril conducted client interviews and managed over 700 files monthly using Clear Intake and Salesforce, while refining intake protocols and training new hires. Her previous experience as a Customer Service Advisor and Marketing Assistant underscores her versatile skill set in both administrative and creative capacities.
Experience
Intake specialist for Consumer Protection Law Group
Legal Soft · 2025 — 2026Acted as the primary contact for consumers, ensuring a professional and empathetic interaction. Conducted detailed interviews to screen potential Lemon Law claims by identifying qualifying vehicle defects under the Magnuson-Moss Warranty Act. Evaluated vehicle repair histories to determine the threshold for reasonable repair attempts. Assessed the severity of safety defects to identify valuable cases for attorney review. Collected case details through HubSpot and Aloware while translating complex legal requirements into understandable language for clients.Intake specialist for Esquire Law
Steinger, Greene & Feiner · 2024 — 2025Performed client interviews, utilizing Clear Intake and Salesforce to gather essential case details. Focused on ensuring a seamless client intake process and providing empathetic support. Managed over 700 monthly files by collecting information from client submissions and initiating contact. Handled a high volume of calls daily, maintaining organization and up-to-date records. Developed training materials and mentored new hires on intake procedures and call-flow protocols while analyzing legal documents such as police reports and contracts.Customer Service Advisor
Apex · 2024 — 2024Served as a frontline representative for the Claro Corporation 0800 account, delivering friendly and personalized customer service via phone. Managed administrative responsibilities using company databases while adhering to established policies. Contributed to customer retention efforts for the Claro Corporation account.Marketing and Administrative Assistant
Anna Estética · 2023 — 2024Oversaw digital marketing campaigns aimed at customer attraction and retention. Enhanced service promotion by editing and creating content for Instagram to boost follower engagement. Managed customer reception, billing, and daily financial reconciliations.
Skills & Expertise
Education
- Bachelor of Science in Natural SciencesNational University of Córdoba
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