Abuzar
Mid-Level Customer Relationship Analyst
Open to offersNew to PlatformAbout
Abuzar G. is an experienced professional in the customer service, business development, and data analysis domains, with a proven track record in both the information technology and apparel industries. At Tech Mahindra, he served as a Customer Care Executive on the senior L2 team for over a year, handling customer problem resolution through calls, email, and SMS before being promoted to Quality Analyst, earning the Bravo Award for excellent performance. At BABY LEO APPARELS, Abuzar managed order verification, delivery follow-ups, RTO coordination, and maintained Shopify order updates while preparing weekly delivery and RTO reports. His analytical background is supported by specialized training in Excel, SQL, Power BI, and Python, complemented by hands-on project work. He excels in roles requiring CRM expertise, data-driven insights, and operational efficiency within customer-focused settings.
Experience
Customer care executive
Tech Mahindra · 2023 — 2025Performed outbound calls to assist customers in resolving their issues. Communicated through email and SMS to enhance resolution processes. Eventually received a promotion to quality analyst.Customer Relationship Manager
BABY LEO APPARELS · 2025 — PresentOversaw customer order verification, coordinated delivery follow-ups, and managed return-to-origin (RTO) processes with courier partners. Responsible for updating orders on Shopify, tracking payments, and compiling weekly delivery and RTO reports.
Skills & Expertise
Education
- Higher Secondary Education (12th, Science stream)Sardar Patel College · — — 2022
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