Ace B.

Bianca V. is a results-driven Client Service and Operations Professional with over 7 years of experience, specializing in customer support, technical troubleshooting, virtual assistance, and event coordination. She has demonstrated her ability to deliver high-quality client experiences and resolve complex issues, contributing to improved operational efficiency. Bianca's career spans several industries, including digital banking, where she worked as a Customer Service Representative at Tonik Digital Bank, assisting users with account setup and enhancing user experience. She also served as a Technician Monitoring Specialist at Copeland, where she improved system uptime by diagnosing and resolving technical issues. Her role as a Virtual Assistant at Athena involved managing calendars, emails, and task coordination to optimize productivity. Bianca has been recognized for her top performance, receiving awards such as the Advisor of the Year at Concentrix, where she provided coaching and mentorship to improve team KPIs. Educated at the Polytechnic University of the Philippines, she holds a Bachelor of Business in Teacher Education.