Ada F.

Provides travel planning, itinerary design, and CRM support services as a freelance consultant.

Sells travel assistance and insurance policies to individual clients while advising on coverage options tailored to their specific needs. Oversees the sales process from initial inquiry through to policy issuance and client follow-up.

Acted as a partner in a travel agency focused on creating custom tourism products and VIP client experiences. Developed personalized itineraries and travel packages for individual and group travelers across various global regions, including Africa, the Middle East, South America, Central America, and Europe. Engaged in promotional travel to destinations sold by the agency, leading groups and assisting clients throughout their trips. Managed incoming leads and converted inquiries into sales and long-term client relationships. Supervised the complete sales cycle from consultation to post-sale follow-up for over 100 active VIP clients. Utilized CRM tools (Bitrix and similar) to monitor leads and client interactions. Organized logistics for group trips and international bookings while handling necessary travel documentation. Researched and arranged hotels, tours, transfers, and activities, comparing supplier quotes from DMCs like Lima Tours. Participated in transitions with partners and addressed claims and disputes with suppliers, gaining insights into supplier relations and travel commissions. Maintained and negotiated with over 15 international suppliers, including hotels and transport services. Composed the company's monthly newsletter and managed social media content, including Facebook and Instagram ad campaigns. Leveraged AI tools (ChatGPT) for content drafting and correspondence management.