Adah M.

Adah M. is a seasoned professional in customer service and retail sales, boasting over eight years of experience in environments ranging from e-commerce to technical support and contact centers. Based in Kuala Lumpur, Malaysia, Adah currently excels as a Customer Advisor at Concentrix CVG Malaysia Sdn Bhd under a Meta contract. Her role involves tackling premium-level customer inquiries through multiple communication channels, ensuring timely and accurate resolutions while maintaining exceptional service quality. She actively supports the onboarding and coaching of new team members. Her career also includes a successful tenure at MDM Systems Inc. as a Customer Service Representative, where she consistently ranked in the top 5% for performance, handling online shopping inquiries for an Australian retail operator. Additionally, Adah served as a Technical Support Representative at Sutherland Global Services for Amazon, providing crucial support via phone and chat. Her core competencies include CRM systems, complaint resolution, and effective team collaboration, making her a recognized contributor to customer satisfaction and productivity targets.