Adana S.
Senior Sales Channel Manager
Open to offersNew to PlatformAbout
Adana S. D. is a seasoned results-driven manager with over 17 years of experience, particularly in the telecommunications and finance industries. She has successfully led teams at Flow, where she served as a Channel Manager for digital and telesales, and a B2C Channel Manager in field sales, driving digital sales performance to meet ambitious targets and managing telesales units to foster outstanding customer service. In her role at Island Finance Trinidad & Tobago Limited, Adana proved her prowess as a Branch Manager by maintaining exemplary audit scores and achieving membership in the $3 Million Dollar Club. She is highly skilled in strategic planning, performance management, and process improvement, with a track record of achieving organizational goals through effective leadership and team development. Adana holds an MBA with Honors from the University of Bedfordshire, showcasing her commitment to continuous professional development.
Experience
Channel Manager - Digital and Telesales
FLOW · 2024 — 2026Oversees the Telesales units, ensuring strong customer relationships and exemplary customer service while driving sales to meet company and departmental objectives. Collaborates with the senior team to formulate sales strategies, budgets, and identify new business opportunities. Implements initiatives aimed at maintaining churn within targeted levels. Provides supervision, mentoring, monitoring, and evaluation of team performance. Compiles reports on the sales team’s performance and activities in alignment with company mandates.B2C Channel Manager - Field Sales
FLOW (Contracted by Callserv) · 2023 — 2024Focused on recruiting, training, and developing a team of high-performing telesales representatives. Built initiatives to sustain churn within predefined limits. Created and executed sales processes and key performance indicators for the newly established team.Branch Manager
Island Finance Trinidad & Tobago Limited · 2013 — 2023Managed portfolios across one active and two closed branch locations, consistently achieving and exceeding monthly sales targets and key performance indicators. Reviewed and approved loan applications, ensuring accuracy and attention to detail. Led marketing promotions and initiatives to enhance branch performance, while directing daily operations for efficiency and compliance.Sales Supervisor, Branch Sales Representative, Sales Finance Representative
Island Finance Trinidad & Tobago Limited · 2008 — 2013Assisted both the Branch Manager and Assistant Branch Manager in daily management and operational decision-making. Ensured the sales team met monthly targets through effective coaching. Supervised and reviewed loan applications submitted by team members, ensuring compliance and accuracy.Customer Service Representative
Piarco Air Services · 2006 — 2008Prepared and distributed passenger itineraries for flights within Latin America and the Caribbean. Managed check-in operations for passengers. Oversaw ticketing, identifying optimal routes at competitive prices. Delivered expert travel advice and facilitated customer payments both locally and during transit.
Skills & Expertise
Education
- MBA HonoursUniversity of Bedfordshire · 2023 — 2024
- Secondary EducationBishop Anstey High School · 2002 — 2004
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