Adedolapo T.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Adedolapo T. is an experienced Customer Service Representative and Client Support Specialist with over four years in the field. Based in Nigeria and open to remote opportunities, Adedolapo has a proven record in delivering exceptional customer support via phone, email, and online channels. Most recently serving as a Client Support Supervisor at Eletrik Planet, he excelled in managing client relationships, handling complex inquiries, and maintaining accurate CRM and ERP system records. His adept use of Microsoft Office and data management tools has enhanced operational efficiency, demonstrating his capability to streamline service delivery processes. In addition to his formal role, Adedolapo has volunteered as a Social Media Manager and Media Team Volunteer, where he expanded his communication and organizational skills in live event settings and online platforms. Adedolapo holds a B.Eng. from the Federal University, Oye-Ekiti, and has completed training in Digital Marketing through Google Digital Skills.
Experience
Client Support Supervisor
Eletrik Planet · 2022 — 2026Handled client enquiries through email, phone, and online channels, delivering prompt and professional support. Assisted in providing service information and resolved issues while managing client relationships to ensure satisfaction. Escalated complex concerns to internal teams and monitored their resolution. Maintained customer and project records via digital tracking systems and ERP platforms. Managed records related to customer interactions and purchase documents with high accuracy while ensuring documentation was updated in Oracle ERP. Developed an Excel-based system for tracking workflow and preparing reports on client and job activities. Coordinated service processes from documentation collection to approvals, supporting effective order fulfillment and client communication. Followed up on client actions and payments to improve account management, and collaborated with internal teams to enhance project execution.Media Team Volunteer
Christ Embassy Lagos Zone 3 · 2023 — 2026Provided technical and customer support during live events and online broadcasts, collaborating with team members to enhance audience experiences. Managed digital communication tools and addressed technical issues to ensure effective service delivery.Social Media Manager (Volunteer)
Newland Polytechnic · 2023 — PresentOversaw online communication channels, responding to enquiries from students and stakeholders. Created and scheduled content to enhance audience engagement while designing promotional materials to maintain brand communication. Monitored social media performance and audience feedback to refine strategies for increased interaction.Technical Intern
Broadcasting Corporation of Oyo State (BCOS TV) · 2018 — 2019Assisted with administrative and operational tasks in a dynamic media setting. Coordinated schedules and ensured the accurate execution of broadcast activities while developing effective communication and organizational skills.
Skills & Expertise
Education
- Bachelor of EngineeringFederal University, Oye-Ekiti · 2014 — 2019
- National DiplomaThe Polytechnic Ibadan · 2012 — 2014
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