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adinda H. — Mid-Level Community Engagement Specialist from Indonesia

adinda H.

Mid-Level Community Engagement Specialist

Indonesia 3-6 years
Open to offersNew to Platform
Languages
EnglishIndonesian
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About

Adinda H. is a seasoned community and event management professional with extensive experience in the digital and technology sector. Working with Grab Indonesia from 2020 to 2023, she hosted and organized over 30 successful events, encompassing webinars and on-site gatherings that significantly improved merchant satisfaction and elevated brand presence. As a Community Specialist at PT UPLUS Technology Indonesia, she adeptly scaled a community from zero to active daily engagement across platforms like WhatsApp and Instagram, demonstrating her prowess in content management and community engagement. Adinda played a pivotal role in creating content for Facebook merchant communities with 20,000 members, while also acting as a liaison officer for external partnerships. Her skill set includes proficiency with tools like Google Docs, Sheets, and Slack, highlighting her strong foundation in managing digital communication and social media strategies. Recognized as the Most Humility Employee by Grab in 2023, she brings a wealth of knowledge in fostering connections and optimizing engagement within dynamic business environments.

Experience

  • Community Specialist

    UBiofresh Indonesia · 2026 — Present
    Developed and expanded a community from inception to active daily engagement for both customers and affiliates. Oversaw all community operations on WhatsApp and Instagram, planning and sharing engaging content to increase awareness. Served as the primary contact for product consultations, delivering prompt and informative responses. Instructed community members about UBiofresh products, including their benefits and usage. Gathered community feedback and transformed it into actionable insights for internal teams. Acted as the liaison for external partners, ensuring effective communication. Compiled regular reports on content performance for WhatsApp and Instagram to enhance strategies.

  • Community Merchant Engagement

    null · 2022 — 2023
    Organized and facilitated various online and offline events, including livestreams, webinars, and focus group discussions. Served as a key liaison between the merchant engagement team and over 20 community ambassadors. Created content plans specifically for community ambassadors, particularly focusing on GrabFood merchants. Led negotiations to establish partnerships with community ambassadors and managed the administrative processes involved in the merchant engagement programs.

  • Engagement Support Coordinator

    null · 2021 — 2022
    Coordinated various events, both online and offline, such as webinars and talk shows. Acted as a liaison between the merchant engagement team and community ambassadors. Developed content plans for GrabFood merchants while overseeing the administrative aspects of merchant engagement initiatives.

  • Acquisition Agent

    null · 2020 — Present
    Assisted more than 50 merchants in the onboarding process for GrabFood and GrabMart, ensuring effective setup and activation. Conducted research and analyzed data across various platforms to determine over 100 potential new merchants, aiding in business expansion.

  • Digital Strategist

    PT Idea Imaji Persada · 2019 — Present
    Clarified and addressed client and brand communication requirements. Carried out media research to pinpoint and interpret digital marketing trends to provide strategic insights. Created and maintained communication channels, growing to over 5,000 merchants to enhance engagement. Delivered timely merchant communications and marketing materials, ensuring consistent quality. Produced and orchestrated over 20 online events to foster merchant participation.