Aditya G.

Aditya G. is a performance-driven Technical Support Engineer with over three years of experience in IT infrastructure management, specializing in network troubleshooting within multi-location environments. Currently, he operates as an IT Support Engineer at Leadership Boulevard Pvt Ltd in Ghaziabad, where he oversees technical operations for over 100 school deployments, managing devices like Tablets, Smart TVs, and routers. Aditya excels in diagnosing and resolving hardware and software issues, managing high-volume ticket queues via HubSpot, and consistently meeting SLA targets. He is proficient in using and administering Active Directory, MS Outlook, Office 365, and VPN troubleshooting tools such as AnyDesk and TeamViewer. Known for his Python-based automation skills, he has significantly enhanced operational efficiency through the development of scalable workflows for bulk device provisioning, reducing manual effort by approximately 40%. Aditya holds a B.Sc. degree from Bundelkhand University and is certified in various technical courses, including AI and project management.