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ADJIVON J. — Senior Executive Virtual Assistant from Togo

ADJIVON J.

Senior Executive Virtual Assistant

Togo 6+ years
Open to offersNew to Platform
Languages
FrenchEnglish
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About

Edem K. is a seasoned AI-powered Executive Virtual Assistant and Senior Administrative Support professional based in Lomé, Togo, with over 7 years of experience in high-level support and CRM management. Bilingual in French and English, Edem is skilled at utilizing digital tools including Generative AI technologies such as Claude and ChatGPT, and automation platforms like n8n and Make, to streamline operations and reduce task workload by up to 70%. As the CEO and Founder of JOVI DRINKS and Sip'N'Bite Lomé, Edem successfully managed branding, product strategy, and digital presence, demonstrating expertise in operational autonomy and strategy execution. Known for delivering CSAT scores above 95% in high-volume environments and maintaining a 99.5% CRM accuracy, Edem's background includes roles such as Freelance Customer Support Agent at YANGO Côte d'Ivoire and Senior Customer Service Advisor at MAJOREL TOGO, where they improved processes and coached new team members effectively.

Experience

  • Freelance Customer Support Agent — AI-Enhanced

    YANGO Côte d'Ivoire · 2025 — 2026
    Managed over 150 tickets daily through chat, email, and phone, achieving a 92% first-contact resolution rate. Designed a rapid-qualification protocol that reduced escalation handling time from 48 hours to 24 hours. Ensured consistent CSAT scores above 95% in a remote high-volume setting while coordinating follow-ups on more than 30 sensitive cases monthly with customer operations teams.

  • Senior Customer Service Advisor

    MAJOREL TOGO · 2022 — 2025
    Achieved a top 15% NPS ranking over 12 months with a solution-focused approach. Successfully resolved 98% of billing disputes without management escalation by utilizing a structured diagnostic protocol. Maintained high CRM accuracy across over 2,000 customer entries and processed more than 40 complex account openings each month with zero incidents of non-compliance.

  • Workshop Supervisor & Operations Manager

    SEPOPO ENTERPRISES · 2020 — 2022
    Led a team of six, recording no major operational incidents over 18 months. Improved the order-to-delivery cycle time by 20% through workflow redesign. Achieved full financial compliance in three consecutive internal audits and implemented a stock-tracking system, reducing inventory discrepancies by 35% within six months.

  • Web & Community Manager

    TOGO MUSIQUE · 2018 — 2020
    Increased the online audience by 40% in one year using a strategic editorial approach. Created over 200 original content pieces in two years with consistent weekly publishing. Established an editorial management system that was subsequently used by two partner platforms within the network.

Skills & Expertise

Virtual AssistantData ScientistCustomer Service RepresentativeSocial Media ManagementCustomer Service and Admin Support

Education

  • Baccalauréat G3 — Business & Management
    École Privée La Source · 2016 — 2018

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