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Adrian W. — Mid-Level Quality Assurance Specialist from Philippines

Adrian W.

Mid-Level Quality Assurance Specialist

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Adrian W. is a proactive Quality Assurance Specialist from Laguna, Philippines, with expertise in operational compliance and workflow optimization. Currently working at Nextvas, Adrian conducts over 80 audits daily for U.S. medical clients, ensuring accuracy and high performance. His responsibilities involve documenting errors, suggesting improvements, and managing sensitive information due to his strong background in handling confidential records. Previously, as a Customer Service Representative at Nextvas, Adrian specialized in data integrity and system access control, overseeing the onboarding pipeline for corporate employees and healthcare providers, verifying critical credentials across platforms such as Zoho Analytics and EMR. He has also worked at Alorica, focusing on customer service, communication, and logistics inquiries. Adrian's ongoing education in Communications at Ensign College, through the BYU-Pathway program, complements his skill set in data analysis and quality control.

Experience

  • Quality Assurance Specialist

    Nextvas · 2025 — Present
    Focused on ensuring operational smoothness and accuracy by reviewing fast-paced workflows for U.S. medical clients, completing over 80 audits daily. Involved in documenting errors and discrepancies, which aids in suggesting workflow improvements. Skilled in identifying subtle details and risks missed by automated systems while managing sensitive information and organizing confidential records.

  • Customer Service Representative

    Nextvas · 2025 — 2025
    Specialized in Workforce Management with a focus on data integrity and operational support. In charge of the complete onboarding process for corporate employees and healthcare providers, involving the meticulous verification and auditing of credentials through Zoho Analytics, Slack, and EMR platforms. Responsible for maintaining workforce compliance and schedule accuracy by monitoring daily time logs and collaborating with providers to address and adjust time record discrepancies.

  • Customer Service Representative

    Alorica · 2024 — 2025
    Managed daily customer inquiries and resolved service issues related to logistics and parcels. Emphasized clear communication while consistently achieving and exceeding team performance metrics.