Hire Adrian S.: Mid-Level BPO Customer Service Specialist from Philippines

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Cold Calling Virtual Assistant
Contractors Group California · 2025 — 2026
Connected potential clients to the contractor, managed appointment scheduling, updated calendars, and prioritized leads to facilitate smooth operations.
Retention Specialist
Homeaglow · 2024 — 2025
Engaged with customers to prevent service or account cancellations, resolved problems, and offered solutions to maintain customer satisfaction and loyalty.
Customer Service Representative
Transparent BPO · 2023 — 2024
Handled customer inquiries and concerns, provided accurate information, and supported cruisers in planning their dream cruise, ensuring a positive customer experience.
Customer Service Representative
Telus Philippines · 2018 — 2022
Assisted customers with inquiries, resolved issues, and provided support for cancellations, refunds, and returns while ensuring adherence to client policies.
Customer Service Representative
24/7.ai Philippines · 2017 — 2018
Qualified incoming leads and scheduled appointments with the estimator or sales team, ensuring organized and confirmed schedules.