Adrian A.
Junior IT Support Specialist
Open to offersNew to PlatformAbout
Adrian Jasper A. is a proficient IT support professional with three years of hands-on experience in the field. His expertise includes technical troubleshooting, software installation & configuration, and hardware setup & maintenance. Adrian has excelled in delivering first-level technical support at Bright Accord General Contracting LLC in the UAE, where he provided effective solutions for hardware, software, and network issues, ensuring seamless operations through careful system maintenance and upgrades. His role also involved assisting users with peripheral devices and maintaining office printers. Previously, at Avolution Incorporated in the Philippines, he refined his skills in supporting end users by resolving hardware and software issues, managing IT inventory, and ensuring systems were consistently updated and secure. Adrian holds a Bachelor of Science in Computer Engineering from National University Manila and possesses strong abilities in time management and problem-solving. Fluent in both Filipino and intermediate English, he is well-equipped to bridge language gaps and communicate effectively in diverse settings.
Experience
IT Support Assistant
Bright Accord General Contracting LLC · 2025 — PresentProvided initial technical support for hardware, software, and networking challenges. Diagnosed computer issues promptly and managed operating system installations, including Windows and macOS. Assisted users with printer and peripheral troubleshooting and performed routine system updates along with antivirus checks. Maintained office printers by resolving paper jams and print errors and ensured uninterrupted operations through ink and toner replenishment. Organized employee personal files and handled passport management, while maintaining Excel records for document tracking and employee data.Public Relation Officer Assistant
Bright Accord General Contracting LLC · 2025 — PresentSupported public relations initiatives by managing the organization of documents. Assisted with visa processing and submission of employee documents, ensuring proper documentation procedures were followed.IT Support - Junior
Avolution Incorporated · 2022 — 2024Delivered basic technical support to end users, troubleshooting common hardware and software issues. Set up and configured computers and printers for new or existing employees. Assisted in software installation and updates, ensuring security patches were applied. Monitored IT equipment inventory and responded to support tickets, prioritizing issues and resolving minor technical problems while escalating complex issues as needed.Call Center Agent-US Account
Alorica Philippines · 2020 — 2021Responded to customer inquiries by providing product and service details, troubleshooting problems, and updating client profiles. Utilized chat and email for communication while managing database records and verifying information. Demonstrated patience and clear English communication skills in a hybrid work environment.
Skills & Expertise
Education
- Bachelor of Science in Computer EngineeringNational University Manila · 2019 — 2024
- Secondary School (Highschool)National University of Nazarette School · 2017 — 2019
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