Adrian F.
Mid-Level Professional Services Project Manager
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Adrian D. is an accomplished Professional Services Project Manager III with extensive experience in the enterprise communication solutions sector. He is highly skilled in managing data architectures and delivering complex client-facing solutions, effectively leading cross-functional teams to achieve on-time deployment across multiple initiatives. His expertise in using Agile & Waterfall Methodologies allows for optimized project lifecycles, aligning stakeholder objectives with robust technical architectures. Adrian is proficient in risk identification, mitigating technical and timeline risks, and thriving in high-pressure environments by maintaining a strong focus on client satisfaction and long-term account retention. With a background in precise data consolidation, Advanced MS Excel & Google Sheets (VBA Command Programming), and graphical data visualization, his thorough approach ensures seamless project execution. Honing his skills at prominent firms like Acquire Intelligence (RingCentral) and Accenture, Adrian's capabilities in lifecycle management, client relationship management, and risk and budget optimization exemplify his commitment to professional growth and outstanding delivery. Adrian holds a Bachelor of Science in Biology from the Polytechnic University of the Philippines, which enriched his analytical and research skills, crucial for technical project delivery.
Experience
Professional Services Project Manager III
Acquire Intelligence (RingCentral) · 2023 — PresentMobilize and lead diverse, cross-functional project teams to deliver enterprise-grade communication and collaboration solutions, ensuring on-time deployment across multiple initiatives. Direct end-to-end project lifecycles utilizing hybrid Agile and Waterfall methodologies to enhance operational workflows and accelerate delivery timelines. Serve as the primary technical and business liaison, aligning client objectives with technical architectures to drive client satisfaction and long-term account retention. Oversee complex design, deployment, and systems integration across customer environments while ensuring seamless operational continuity. Proactively identify and mitigate technical and timeline risks while adhering to budget constraints.VOIP Order Manager SME
Accenture · 2015 — 2023Audit and validate incoming high-volume VOIP porting orders for compliance with corporate and telecom policies. Collaborate with internal sales units and external clients to revise purchase orders and reduce processing delays. Maintain data integrity by precisely entering and managing account orders within the system database. Monitor the porting provisioning workflow's lifecycle, actively resolving issues to meet SLA benchmarks.Technical & Billing Support
Convergys · 2014 — 2014Resolve Tier-1 billing disputes and provide technical troubleshooting for satellite television clients, maintaining high customer satisfaction.Content Moderator SME
AccentureAudit user-generated content for a major video-sharing platform to identify and screen harmful material to protect platform integrity. Provide mentorship and guide team members on content classification, ensuring accurate tagging and metadata alignment through secondary reviews. Lead the implementation of evolving platform policies and video rating guidelines, ensuring team calibration and compliance.Medical Indexing Associate
AccentureCategorize and tag incoming medical records to their respective providers, upholding a standard of data integrity for information retrieval. Engage in professional outbound communications to collect missing medical documentation from healthcare providers to expedite the record collection process.Accounts Payable Associate
AccentureManage product procurement workflows and track financial updates for a British multinational alcoholic beverage conglomerate.
Skills & Expertise
Education
- Bachelor of Science in BiologyPolytechnic University of the Philippines · 2008 — 2012