Adrian V.
Mid-Level Technical Support Specialist
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Adrian M. is a seasoned Technical Support Associate specializing in problem-solving and customer communication. With extensive experience at Foundever Asia in Makati City, he excelled from August 2021 to March 2026 in assisting customers set up new systems, applications, and software. Adrian's strong foundation in troubleshooting and technical knowledge allowed him to offer expert advice on customer queries through phone, email, and chat. His responsibilities included the utilization of diagnostic tools to identify and resolve technical issues efficiently. Previously, he worked as a Customer Service Representative at MegaSportworld, effectively addressing inquiries and building rapport with a diverse customer base. Adrian also honed his skills at CuroTeknika, where he diagnosed system malfunctions and collaborated with technical teams to manage complex problems. He holds a Bachelor of Science in Business Administration from La Consolacion College, bringing a strong background in customer service and support training to his roles.
Experience
Technical Support Representative
Foundever Asia · 2021 — 2026Assisted customers in setting up new systems, applications, and software. Maintained extensive product knowledge to provide expert advice on technical queries. Delivered technical support through phone, email, and chat, efficiently resolving issues. Offered clear, step-by-step guidance to clients during troubleshooting and utilized diagnostic tools to quickly identify root causes of problems. Recorded detailed interactions, issues, and resolutions in a database while asking targeted questions to find optimal solutions.Customer Service Representative
MegaSportworld · 2018 — 2021Handled customer service inquiries with accuracy and speed. Supported customers with product-related questions, feedback, and complaints. Established rapport through professional communication and assisted with fulfilling orders placed in various ways including in person, via email, online, and by phone. Processed product orders and service upgrades while adapting communication styles to meet diverse customer needs.Technical Support Representative
CuroTeknika · 2011 — 2017Diagnosed system and software issues, guiding users through solutions step-by-step. Coordinated with external support services for complex technical problems needing specialized expertise. Used diagnostic tools to pinpoint root causes swiftly. Configured networks according to performance requirements and collaborated with technical teams to escalate complex issues, tracking resolution progress. Developed and maintained comprehensive documentation of technical procedures, user guides, and troubleshooting steps.
Skills & Expertise
Education
- Bachelor of Science in Business AdministrationLa Consolacion College · 2010 — 2026