Adrian P.
Junior Customer Service Specialist
Open to offersNew to PlatformAbout
Adrian P. is an accomplished Customer Service Representative, Subject Matter Expert (SME), and Executive Assistant with verified experience at Alorica, Concentrix, and Splash Pool in the customer service and business process outsourcing industries. His background includes managing complex calendars, handling customer service queries, coordinating schedules and travel, and acting as a communication link among executives, staff, and external partners. Adrian also brings expertise in problem solving, especially in resolving complex customer issues and complaints, ensuring client retention. He is skilled in using Microsoft Office Suite and Google Workspace, staying updated on procedures to provide clear communication and effective technical support, including troubleshooting hardware, software, and basic networking for companies such as Startek.
Experience
Executive Assistant
Startek · 2025 — 2026Provided technical support while demonstrating strong troubleshooting and problem-solving capabilities. Maintained clear communication to explain technical issues simply, ensuring a customer-focused approach and managing multiple tasks effectively under pressure.Executive Assistant
Splash Pool · 2024 — 2025Oversaw complex calendar management, organized meetings, and coordinated travel arrangements. Reviewed and prioritized incoming emails to enhance decision-making efficiency, acting as the primary communication link between executives, staff, and external partners.SME
Concentrix · 2022 — 2024Handled inbound customer service calls, effectively addressing queries and complaints to maintain high satisfaction levels. Actively listened to individual complaints and posed detailed questions to clarify issues, while managing schedules and tasks to support team operations.Customer Service Representative
Alorica · 2021 — 2022Managed customer account inquiries, providing accurate information to address service complaints and ensuring customer satisfaction. Adhered to scripts and processes to maintain brand standards while serving as a point of escalation for complex customer issues, aiming for timely resolution and client retention.
Skills & Expertise
Education
- Bachelor of Science in Secondary EducationHoly Cross College · 2019 — 2023
- High School to Senior high schoolSta Ana National High School · 2013 — 2019
- Pre school to grade schoolSan Roque Elementary School · 2007 — 2013
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