Adriana I.
Junior Customer Support Specialist
Open to offersNew to PlatformAbout
Adriana V. is a seasoned Customer Support and Appointment Setter with a rich history in customer service and digital sales, rooted in Pasto, Nariño. Her professional journey began in finance and administration, where she honed her skills in administrative management and financial analysis at Distribuciones Rivera Del Sur. Adriana transitioned into roles that emphasized human connection and client interaction, leveraging her analytical capabilities to foster customer trust and loyalty. Throughout her career, she upheld a high standard of operational efficiency, particularly in managing transactions and customer relations. Adriana excels in remote work environments, having developed proficiency in using digital tools like Slack, Zoom, and Google Workspace. Her expertise in client communication is evident from her adept management of customer queries and order processes at Productos Carnicos Sevilla and Escobas y Plásticos del Sur SAS. Fully equipped to undertake roles in customer interaction, Adriana integrates technical skills with human empathy, ensuring positive, solution-driven engagements. She brings formidable skills in handling CRM and is known for her growth mindset, constantly evolving in her professional capacity.
Experience
Administrative and Accounting Assistant
Distribuciones Rivera Del Sur-Pasto, Nariño · 2021 — 2025This position involved combining precise accounting analysis with direct customer management to ensure operational efficiency and user satisfaction. Responsibilities included handling petty cash and disbursements, focusing on honesty and attention to detail. Engaged directly with customers to resolve inquiries and manage orders, enhancing skills in active listening and conflict resolution. Managed client portfolios proactively, which is essential for the Setter role, ensuring systematic follow-up, organization of contacts, and persistence in meeting objectives. Demonstrated proficiency in electronic invoicing and SIIGO software, showcasing technical adaptability. Supported order logistics to fulfill customer commitments accurately and on time.Accounting Assistant with an emphasis on Inventory
Productos Carnicos Sevilla-Pasto, Nariño · 2014 — 2019Led critical control processes and supervision in a high-demand environment, ensuring operational accuracy and quality customer service. Supervised and coordinated teams while improving assertive communication, motivation, and internal conflict resolution skills. Handled customer inquiries and orders over the phone, refining active listening and persuasive techniques to ensure a positive customer experience. Oversaw detailed inventory supervision at sales points and production sites, skills applicable to pipeline management. Executed disbursements and organized records adhering to high precision standards.Auxiliary Accounting Secretary
Escobas y Plasticos del Sur Sas-Pasto, Nariño · 2008 — 2012Played an integral role in managing commercial relationships and operational efficiency, serving as a critical contact point among clients, suppliers, and logistics. Coordinated client and supplier accounts, honing negotiation and effective communication skills to maintain healthy commercial relationships. Oversaw the flow of merchandise from order to packing, ensuring a seamless customer experience. Responsibly managed the company’s financial resources, maintaining meticulous records of income and expenses while multitasking in administrative, accounting, and operational duties.Secretary Sacristan
PARROQUIA MARÍA AUXILIADORA-Pasto, Nariño · 2003 — 2006Handled comprehensive management of institutional functions, merging public attention with event organization and financial administration. Managed direct interactions with individuals during key moments, providing active listening and timely solutions while developing emotional intelligence and service capacity. Coordinated the director's agenda and planned logistics for large events, demonstrating skills in appointment setting and time management. Managed critical databases and produced detailed reports, ensuring data integrity and organization.
Skills & Expertise
Education
- Customer Service ManagementInstituto Comfamiliar de Nariño · — — 2025
- Diploma in Catechesis and EvangelizationFundacion Universitaria Catolica del Sur · 2024 — 2024
- Accounting and FinanceInstitucion Universitaria Cesmag · 2004 — 2007
- Parish CatechistInstituto Diocesano de Evangelizacion y Catquesis (ESFORCA) · 2001 — 2003
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