Adriana G.
Senior Bilingual Customer Support Specialist
Open to offersNew to PlatformAbout
Adriana M. is a seasoned Customer Support Specialist and Bilingual Virtual Assistant with over a decade of experience in coordinating high-volume customer support operations across international markets, including the United States. Based in Argentina and operating remotely, Adriana boasts a robust background in managing CRM systems, maintaining superior CSAT/SLA standards, and adeptly resolving conflicts in dynamic environments. With a Bachelor's in International Trade Management, she has demonstrated expertise in logistics and regulatory compliance during her tenure at Kuehne+Nagel. Adriana is a versatile professional, having also served as an English Language Instructor, delivering business-focused training programs accredited by the National University of Córdoba. She has enriched customer engagement and optimized online presence in previous roles, further showcasing her skills in digital environments with certifications in Digital Marketing and a longstanding proficiency in customer service applications such as Zendesk and Salesforce.
Experience
Administrative Support | Customer Service
SP Automotores · 2025 — 2026Delivered administrative and customer support while effectively managing documents and client interactions. Enhanced online presence by optimizing Google Maps listings and overseeing customer reviews. Created and disseminated content to strengthen sales initiatives and customer engagement.Bilingual Virtual Assistant | Customer Support
Freelance · 2023 — PresentHandled a high volume of customer inquiries through chat, email, CRM, and ticketing systems. Ensured quality interactions with customers while adhering to response time requirements. Assisted with administrative tasks such as document management, translations, and coordination.Bilingual Administrative Support | International Trade Operations
Kuehne+Nagel · 2016 — 2017Oversaw the management of international trade documentation and logistics operations, including bills of lading (BL) and Air Waybills (AWB). Worked collaboratively with various departments to facilitate sales and operations while ensuring compliance. Responded promptly to customer inquiries, contributing to service quality.English Language Instructor
Bilingual Services · 2007 — PresentConducted intensive English courses for Business and Travel, both in-person and virtually. Developed tailored coaching to prepare students for international certifications. Created and implemented ESP (English for Specific Purposes) training programs for the Hospitality and Tourism sectors, accredited by the National University of Córdoba (UNC).Customer Support Specialist
Action Line SRL · 2005 — 2007Provided customer support by addressing conflicts through phone, chat, and email channels. Assisted with post-sale support and claims, consistently achieving high levels of customer satisfaction.Bilingual Customer Service Specialist
Metris Companies Inc. | Direct Merchants Bank · 2003 — 2004Offered comprehensive customer service in response to banking and credit card inquiries, delivering timely and accurate replies. Utilized analytical skills to solve complex problems and improve the customer experience.Bilingual Tour Guide & Receptionist
Rainforest Cafe Downtown Disney · 2001 — 2003Managed customer relations, including interactions with VIP and celebrity guests to ensure an exceptional service experience. Provided assistance with reservations and customer experience management in a bustling, high-traffic environment.Bilingual Sales Executive
Autonation Toyota Winter Park · 2001 — 2001Advised customers on vehicle selection, utilizing bilingual communication skills to meet client needs. Offered personalized service to assist clients in making informed purchasing decisions while cultivating long-term relationships.
Skills & Expertise
Education
- Bachelor's Degree in International Trade ManagementNational University of Quilmes, Argentina · — — 2016
- Associate Degree in International Trade AnalysisInstituto Superior de Administracion y Negocios, Argentina · — — 2011
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