Adrianne R.
Junior Customer Experience Representative
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About
Adrianne R. A. is a skilled professional with experience in customer experience and service roles. At Alorica Philippines Inc., she excelled as a Customer Experience Representative, managing high-volume customer interactions remotely and maintaining strong performance metrics. Her role involved resolving account, service, payment, and platform-related concerns through phone, chat, and email, while also documenting cases and collaborating with internal teams to enhance processes. Previously, she served as a Barista / Cashier with both Rustan Coffee Corporation and PickUp Coffee, ensuring efficient and quality service in fast-paced environments. Her responsibilities included preparing beverages, processing transactions, and maintaining store operations. Adrianne has also gained public-facing experience as a Ramp Model and Event Promoter, developing her communication and event coordination skills. She holds a foundation in nursing studies from Our Lady of Fatima University and has completed training in bookkeeping. Proficient in both English and Filipino, Adrianne combines a keen attention to detail with strong customer support systems proficiency.
Experience
Customer Experience Representative (Work From Home)
Alorica Philippines Inc. · 2025 — 2026Delivered timely and professional customer support by addressing account, service, payment, and platform-related issues through phone, chat, and email channels. Analyzed account details and system records to investigate and resolve customer inquiries accurately. Handled high-volume interactions in a remote setting while ensuring strong performance in customer satisfaction and quality standards. Documented case details and collaborated with internal teams to escalate issues and improve processes.Barista / Cashier
Rustan Coffee Corporation · 2025 — 2025Prepared and served beverages and food items, ensuring quality and efficient service in a fast-paced environment. Took orders, operated the point-of-sale (POS) system, processed cash and card transactions, and resolved customer inquiries to deliver excellent service. Maintained cleanliness in the store, restocked supplies, and adhered to food safety and operational standards while collaborating with team members.Barista / Cashier
PickUp Coffee · 2024 — 2025Handled preparation and service of coffee beverages and food items while maintaining product quality and efficiency. Utilized the point-of-sale (POS) system for processing customer orders and accurately managed cash and card transactions. Oversaw daily café operations, including inventory monitoring and equipment maintenance, while ensuring compliance with food safety standards and enhancing customer service skills.Freelance
Ramp Model · 2023 — 2023Participated in fashion shows and promotional events, professionally representing products and brands. Collaborated with designers, photographers, and event organizers to execute successful presentations while developing communication skills. Maintained meticulous attention to detail in styling and event preparation.Event Promoter
Self-Employed / Freelance · 2022 — 2023Promoted nightlife events through social media marketing and personal networking to boost attendance. Established relationships with guests and clients to enhance event experiences and encourage repeat attendance. Assisted with on-site support and event coordination to ensure smooth operations while enhancing communication and relationship-building skills.
Skills & Expertise
Education
- Science, Technology, Engineering and Mathematics – Senior High SchoolElectron College of Technical Education · — — 2021
- Bachelor of Science in NursingOur Lady of Fatima University
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